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Hot topics - Week of March 16, 2025
NEW: Beginning March 24, 2025, the CRA will no longer accept direct deposit updates or changes submitted via EFILE
Consult this article for more details on this matter. End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter. Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Watch videos to find out everything you need to know about the support platform: This week most consulted articles from our Knowledge Base
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Date: 2021-Sep.-22
Personal Taxprep
Release of Version 6.0 of Personal Taxprep 2020
We are pleased to announce the release of version 6.0 of Personal Taxprep 2020, which is now available for download.
CD-ROM's for version 2020 6.0 will be shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
This version contains a supporting line, i.e., line 23210, which was added to the T1 Line 23200 form, to identify any COVID-19 benefit amount entered on line 23200. With this version of the program an individual who makes his or her repayment after having filed his or her 2020 income tax return, is able to request an adjustment using the ReFile service or may apply for a readjustment with the T1-ADJ form. For more information, consult the Release Notes.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Personal Taxprep 2020, the activation key will not be required.
Training
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.
Release of Version 6.0 of Personal Taxprep 2020
We are pleased to announce the release of version 6.0 of Personal Taxprep 2020, which is now available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the https://www.wolterskluwer.ca Web site.
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CD-ROM's for version 2020 6.0 will be shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
This version contains a supporting line, i.e., line 23210, which was added to the T1 Line 23200 form, to identify any COVID-19 benefit amount entered on line 23200. With this version of the program an individual who makes his or her repayment after having filed his or her 2020 income tax return, is able to request an adjustment using the ReFile service or may apply for a readjustment with the T1-ADJ form. For more information, consult the Release Notes.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Personal Taxprep 2020, the activation key will not be required.
Training
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.