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Hot Topics of the Week - February 26, 2024
Release Dates Calendar
Consult our product calendar for the next release dates of all our software.
Support Available every Saturday starting February 24!
During the personal tax season, the Support Centre will be open every Saturday until the end of April to handle requests submitted by web tickets and live chats:
  • From February 24, 2024 to April 27, 2024
  • 10 a.m. to 5 p.m. ET
Visit our Support platform to consult our virtual assistant, submit your requests and chat live with an agent. 
Most consulted articles in the knowledge base (as of March 2, 2024)
  1. CRA EFILE ERROR 110-B: T1 return is rejected with error code 110-B for new commers
  2. How do I edit letters in CCH iFirm Taxprep?
  3. Taxprep T3, BENEF forms - Information about beneficiaries doesn't appear on Schedule 15
  4. How do I download Cantax?
  5. When launching the application, the message ''The location of the transmission database is not properly specified or is unavailable. Would you like to specify it now?'' displays.
  6. How do I register to the new ''support.cch.com/oss/canada'' Support Platform?
  7. How do I reset the password for the CCH iFirm Admin profile?
  8. How to add a licence or security role in CCH iFirm?
  9. What is the T3 Schedule 15, how do I prepare it, and can I enter the required information before the release of the 2024 version?
Service and Support
As part of our goal to be your partner in providing intelligent tax preparation solutions to your clients, we offer you exceptional customer service, technical support and tax support.
Our reputation as an industry leader depends on more than providing innovative and reliable software. It depends on our ability to support you – so that you can spend more time serving your clients.