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Hot topics - Week of October 20, 2024
New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform). Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: Last week most consulted articles from our Knowledge Base
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Wolters Kluwer Download Centre
Products Version and Calendar
| Product | Date/ Current version |
Scheduled date*/ Next version |
|---|---|---|
| Corporate Taxprep | May 21, 2024 2024 v1.0 |
Dec. 10, 2024 / 2024 v2.0 |
| Taxprep for Trusts | June 11, 2024 4.0 - 2024 |
Jan. 28, 2025 / 2025 v1.0 |
| Taxprep Forms | July 22, 2024 5.0 - 2023 |
Dec. 19, 2024 / 2024 v1.0 |
| Personal Taxprep | July 22, 2024 4.1 - 2023 |
Dec. 18, 2024 / 2024 v1.0 |
* The dates are provided for information purposes only and are subject to change at any time without notice.
| Product | Date/ Current version |
Scheduled date*/ Next version |
|---|---|---|
| T2Plus T2Plus with CIF T2 T2 with CIF |
May 30, 2024 24.1.3xx.100 |
Nov. 22, 2024 / 24.2.3xx.126 |
| FormMaster | July 22, 2024 2023 v.5.0 |
Dec. 19, 2024 / 2024 v1.0 |
| T1Plus T1Plus Small Office T1Plus Home Office |
June 5, 2024 23.4.3xx.115 |
Dec. 19, 2024 / 24.1.3xx.100 |
* The dates are provided for information purposes only and are subject to change at any time without notice.
| Product | Date/ Current version |
Scheduled date*/ Next version |
|---|---|---|
| CCH iFirm Firm Management | Sep. 13, 2024 2024.30 |
Dec. 6, 2024 / 2024.40 |
| CCH iFirm Taxprep T1 | July 23, 2024 v4.1-2023 |
Dec. 20, 2024 / 2024 v1.0 |
| CCH iFirm Taxprep T2 | May 17, 2024 v1-2024 |
Dec. 6, 2024 / 2024 v2.0 |
| CCH iFirm Taxprep T3 | June 7, 2024 v4-2024 |
Jan. 24, 2025 / 2025 v1.0 |
| CCH iFirm Taxprep Forms | July 23, 2024 v5-2023 |
Dec. 20, 2024 / 2024 v1.0 |
* The dates are provided for information purposes only and are subject to change at any time without notice.
| Product | Date/ Current version |
Scheduled date*/ Next version |
|---|---|---|
| AliForm | Jan. 29, 2024 1.0 - 2024 |
Please note that the release of AliForm v.2.0 has been cancelled. For more details, contact Customer Service by creating a support ticket. |
* The dates are provided for information purposes only and are subject to change at any time without notice.
| Product | Version |
|---|---|
| CCH Engagement | 2023.1.1 |
| CCH Engagement Templates | 2023 |
| CCH ProSystem fx PDFlyer | 20.0 |
| CCH ProSystem fx Practice Management | 2022.22.01 |
| CCH Scan | 20.0 |
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