End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!

As of January 1, 2025, the customer support teams will offer our high-quality service exclusively through digital channels, and will no longer offer incoming phone support.

As mentioned in our prior communications, we are evolving our support approach to align with our ongoing investment in digital strategy and customer experience. Over the past year, more and more customers have chosen to submit their support cases through our Support Platform and have experienced great benefits from our Advanced Virtual Agent 2.0 which provides:

• Direct descriptive answers to your queries based on our knowledge base articles, allowing you to benefit from an efficient virtual conversation 24/7.
   
• The ability to chat with a live agent during the business hours, so you can discuss your cases with a real person.
   
• The possibility of submitting a support case after consulting the list of articles proposed according to the nature of your query, which could already provide your answers before you even need to submit your case.

In order to submit, modify, and track your support cases, please ensure you are registered for the Support Platform. You can register by following the instructions at this link: Register with our Support Platform.

Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform).

Furthermore, to save time and ensure you contact the most appropriate support team, we invite you to visit our Contact Us Web page, which will detail the services provided by our customer support experts.

Thank you for your continued support.

Wolters Kluwer Tax & Accounting Canada