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Sujets d'actualité - Semaine du 15 décembre 2024
Wolters Kluwer Canada vous souhaite un très joyeux temps des Fêtes!
Service à la clientèle et Centre de soutien - Horaire modifié pour la période des Fêtes 2024 (HE) Remarque : Le soutien téléphonique n'est offert que les lundis et mardis exclusivement aux clients Taxprep et CCH iFirm et cessera à la fin de l'année. Les produits CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan et CCH Site Builder sont déjà uniquement supportés par demandes de soutien en ligne. Pour obtenir plus de détails sur les façons de communiquer avec nous, veuillez consulter notre site Web d'entreprise. Plateforme de soutien : tout ce qu'il faut savoir
Veuillez consulter les vidéos ci-dessous pour savoir comment vous inscrire à la plateforme de soutien et optimiser son utilisation : Articles les plus consultés de notre base de connaissances cette semaine
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Cet article est disponible en anglais seulement
Date : 2024-déc.-17
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
As of January 1, 2025, the customer support teams will offer our high-quality service exclusively through digital channels, and will no longer offer incoming phone support.
In order to submit, modify, and track your support cases, please ensure you are registered for the Support Platform. You can register by following the instructions at this link: Register with our Support Platform.
Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform).
Furthermore, to save time and ensure you contact the most appropriate support team, we invite you to visit our Contact Us Web page, which will detail the services provided by our customer support experts.
Thank you for your continued support.
Wolters Kluwer Tax & Accounting Canada
As of January 1, 2025, the customer support teams will offer our high-quality service exclusively through digital channels, and will no longer offer incoming phone support.
As mentioned in our prior communications, we are evolving our support approach to align with our ongoing investment in digital strategy and customer experience. Over the past year, more and more customers have chosen to submit their support cases through our Support Platform and have experienced great benefits from our Advanced Virtual Agent 2.0 which provides:
- Direct descriptive answers to your queries based on our knowledge base articles, allowing you to benefit from an efficient virtual conversation 24/7.
- The ability to chat with a live agent during the business hours, so you can discuss your cases with a real person.
- The possibility of submitting a support case after consulting the list of articles proposed according to the nature of your query, which could already provide your answers before you even need to submit your case.
In order to submit, modify, and track your support cases, please ensure you are registered for the Support Platform. You can register by following the instructions at this link: Register with our Support Platform.
Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform).
Furthermore, to save time and ensure you contact the most appropriate support team, we invite you to visit our Contact Us Web page, which will detail the services provided by our customer support experts.
Thank you for your continued support.
Wolters Kluwer Tax & Accounting Canada