Hot topics - Week of October 20, 2024
New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform). Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: Last week most consulted articles from our Knowledge Base
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Products Support
Taxprep
Description-Product/ Last update | |
Corporate Taxprep | 2024-Oct.-1 |
Personal Taxprep | 2024-Sep.-24 |
Taxprep Forms | 2024-July-22 |
Taxprep for Trusts | 2024-June-11 |
Documents/ Links | ||
Important Update: Expanded Digital Support Services Starting October 9, 2024 | 2024-Oct.-7 | |
How do I retrieve my Taxprep activation keys? | 2023-Sep.-20 | |
How do I download Taxprep? | 2023-Sep.-20 | |
How do I reset a lost or forgotten password used to access my download account? | 2023-Sep.-20 | |
Electronic signatures accepted by Revenu Québec | 2022-July-7 | |
Transmitting a Business Consent (authorization) request for a sole proprietor, a partnership or a trust | 2022-May-26 | |
Troubleshooting Memo - Taxprep integration with CCH iFirm | 2020-Dec.-15 | |
Data Security Best Practices | 2018-Oct.-2 |