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Hot topics - Week of May 11, 2025
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter. Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Watch videos to find out everything you need to know about the support platform: This week most consulted articles from our Knowledge Base
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Products Support
Taxprep
| Description-Product/ Last update | |
| Corporate Taxprep | 2025-May-16 |
| Personal Taxprep | 2025-Apr.-25 |
| Taxprep for Trusts | 2025-Apr.-11 |
| Taxprep Forms | 2025-Mar.-11 |
| Documents/ Links | ||
| End of Phone Support: Benefit from our Advanced Virtual Agent 24/7! | 2024-Dec.-17 | |
| Increase in capital gains inclusion rate from one half to two thirds | 2024-Nov.-21 | |
| How do I download the software? What are the installation procedures? | 2024-Nov.-15 | |
| REMINDER: Microsoft .net 8.0 required for the next Taxprep releases | 2024-Nov.-12 | |
| How do I retrieve my Taxprep activation keys? | 2023-Sep.-20 | |
| How do I download Taxprep? | 2023-Sep.-20 | |
| How do I reset a lost or forgotten password used to access my download account? | 2023-Sep.-20 | |
| Electronic signatures accepted by Revenu Québec | 2022-July-7 | |
| Transmitting a Business Consent (authorization) request for a sole proprietor, a partnership or a trust | 2022-May-26 | |
| Troubleshooting Memo - Taxprep integration with CCH iFirm | 2020-Dec.-15 | |
| Data Security Best Practices | 2018-Oct.-2 | |