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Sujets d'actualité - Semaine du 12 janvier 2025
Problème connu : Erreur 503 de l'ARC lors de la production de feuillets
Une erreur "503" de l'ARC peut survenir lors d'une tentative de transmission de feuillets. Ce problème est causé par un changement concernant l'URL du site Web de l'Agence du revenu du Canada (ARC). Pour résoudre ce problème, veuillez suivre les instructions décrites dans l'article suivant : CODE D'ERREUR 503.0 de l'ARC - L'adresse Web de la TED fédérale ne redirige pas vers la page appropriée de l'ARC. Fin du soutien téléphonique : tirez avantage de notre assistante virtuelle avancée 24 heures sur 24, 7 jours sur 7!
À compter du 1er janvier 2025, les équipes de soutien à la clientèle offriront leur service de qualité supérieure exclusivement par le biais de canaux numériques et cesseront de fournir un soutien téléphonique pour les appels entrants. Consultez la communication envoyée à ce sujet pour plus de détails. Inscrivez-vous à notre plateforme de soutien et connectez-vous à notre assistante virtuelle pour pour trouver les réponses à vos questions, soumettre une demande de soutien ou clavarder avec un agent en direct. Nouveau! Centre d'aide de la Plateforme de soutien
Vous avez des difficultés à vous inscrire ou à vous connecter à la plateforme? Le Centre d'aide de la plateforme de soutien contient un clavardage en direct qui vous permettra de discuter avec un agent en temps réel pour résoudre ces problèmes techniques. Il centralise également tous les articles et vidéos dont vous avez besoin pour tirer le meilleur parti du système de demandes de soutien en ligne. Remarque importante : L'équipe du clavardage en direct pourra vous aider UNIQUEMENT pour les problèmes de connexion à la plateforme ‒ toute autre demande devra être soumise par une demande de soutien en ligne, une fois le problème de connexion réglé. Articles les plus consultés de notre base de connaissances cette semaine
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Cet article est disponible en anglais seulement
Date : 2021-sep.-22
Personal Taxprep
Release of Version 6.0 of Personal Taxprep 2020
We are pleased to announce the release of version 6.0 of Personal Taxprep 2020, which is now available for download.
CD-ROM's for version 2020 6.0 will be shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
This version contains a supporting line, i.e., line 23210, which was added to the T1 Line 23200 form, to identify any COVID-19 benefit amount entered on line 23200. With this version of the program an individual who makes his or her repayment after having filed his or her 2020 income tax return, is able to request an adjustment using the ReFile service or may apply for a readjustment with the T1-ADJ form. For more information, consult the Release Notes.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Personal Taxprep 2020, the activation key will not be required.
Training
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.
Release of Version 6.0 of Personal Taxprep 2020
We are pleased to announce the release of version 6.0 of Personal Taxprep 2020, which is now available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the https://www.wolterskluwer.ca Web site.
|
CD-ROM's for version 2020 6.0 will be shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
This version contains a supporting line, i.e., line 23210, which was added to the T1 Line 23200 form, to identify any COVID-19 benefit amount entered on line 23200. With this version of the program an individual who makes his or her repayment after having filed his or her 2020 income tax return, is able to request an adjustment using the ReFile service or may apply for a readjustment with the T1-ADJ form. For more information, consult the Release Notes.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Personal Taxprep 2020, the activation key will not be required.
Training
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.