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Sujets d'actualité ‒ Semaine du 13 mai 2024
Erreur de serveur 109 dans CCH iFirm Taxprep T2 (Mise à jour : 17 mai 2024)
Certains clients de CCH iFirm Taxprep T2 reçoivent le message d'erreur 109 lors du téléchargement des données T2 par le service Préremplir ma déclaration. L'origine de cette erreur provient des serveurs de l'ARC et leur équipe des technologies travaillent activement à résoudre ce problème. Nous vous aviserons par le biais de cette bannière dès que le problème aura été résolu. Maintenance programmée : Plateforme de soutien non disponible le 19 mai 2024, de 3 h à 6 h, HE
Une maintenance a été programmée le dimanche 19 mai 2024, de 3 h à 6 h, HE. Pendant cette période, le site de la plateforme de soutien au support.cch.com/oss/canada ainsi que ses services ne seront pas disponibles. Les demandes en ligne et les clavardages en direct ont priorité sur les appels téléphoniques
Pour un service plus rapide, connectez-vous à notre plateforme de soutien afin de créer une demande en ligne en interrogeant notre assistante virtuelle qui vous proposera de soumettre votre cas ou de clavarder en direct avec un agent. Consultez cet article pour plus de détails : Comment créer un cas de soutien ou initier un clavardage en direct? Articles les plus consultés de notre base de connaissances (en date du 17 mai 2024)
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Cet article est disponible en anglais seulement
Date : 2021-sep.-22
Personal Taxprep
Release of Version 6.0 of Personal Taxprep 2020
We are pleased to announce the release of version 6.0 of Personal Taxprep 2020, which is now available for download.
CD-ROM's for version 2020 6.0 will be shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
This version contains a supporting line, i.e., line 23210, which was added to the T1 Line 23200 form, to identify any COVID-19 benefit amount entered on line 23200. With this version of the program an individual who makes his or her repayment after having filed his or her 2020 income tax return, is able to request an adjustment using the ReFile service or may apply for a readjustment with the T1-ADJ form. For more information, consult the Release Notes.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Personal Taxprep 2020, the activation key will not be required.
Training
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.
Release of Version 6.0 of Personal Taxprep 2020
We are pleased to announce the release of version 6.0 of Personal Taxprep 2020, which is now available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the https://www.wolterskluwer.ca Web site.
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CD-ROM's for version 2020 6.0 will be shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
This version contains a supporting line, i.e., line 23210, which was added to the T1 Line 23200 form, to identify any COVID-19 benefit amount entered on line 23200. With this version of the program an individual who makes his or her repayment after having filed his or her 2020 income tax return, is able to request an adjustment using the ReFile service or may apply for a readjustment with the T1-ADJ form. For more information, consult the Release Notes.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Personal Taxprep 2020, the activation key will not be required.
Training
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.