Chat with our virtual assistant
Hot topics - Week of September 1st, 2024
New telephone schedule for our teams

Monday to Wednesday
8:30 a.m. to 6 p.m. (ET)

Register with our Support Platform to contact us by creating a web ticket. Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, between 8:30 a.m. and 6:00 p.m. ET.
Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are now only supported by web tickets.
This week's most consulted articles from our Knowledge Base
  1. How to enter capital gain with the new inclusion rate of 66.66% in T1, T2 and T3?
  2. How to add a licence or security role in CCH iFirm
  3. How to print the CRA/government copy in Cantax t2?
  4. T3 - can we e-file Form T1135?
  5. How do I Import a GIFI file into CCH iFirm Taxprep T2?
  6. How do I prepare an amended T2 return for EFILE?
  7. Multi-factor authentication (MFA) – I am unable to see the MFA “E-mail to” option after I reset my password
  8. How do I register to the ''support.cch.com/oss/canada'' Support Platform?
  9. How do I update my support case on the ''support.cch.com/oss/canada'' Support Platform?
  10. T2 error Code 321
  11. How to reset the admin password in CCH iFirm
  12. The message "Please enter the NAICS code" when trying to print the bar code in PDF in Cantax T2.
  13. Error code 92124 for CPP overpayment
  14. How to configure the EFILE identification in CCH iFirm Taxprep?
  15. How do I transmit authorization documents for one client at a time in CCH iFirm Taxprep T1 or T2?
  16. The federal T2 return is rejected with error code 364 or 864 saying the name does not match CRA’s records
  17. EFILE ERROR - 2123 – The federal T1 return is rejected by the CRA with error code 2123.
  18. What are the special characteristics when filing an income tax return for the year of incorporation.
  19. How do I verify or manage subscriptions available to a AnswerConnect User Profile?

Products Support

Knowledge Base Video Library My support cases Latest News System Requirements
Date: 2024-Feb.-19
Personal Tax
Support Centre Open on Saturdays until the end of April

As your software partner, we know that tax season is a busy time for your business. For that reason, we have extended the working hours of our Support Centre, which will be open on Saturdays until the end of April.

Saturday support hours – 10:00 a.m. to 5:00 p.m. ET
From February 24, 2024, to April 27, 2024

We also continue to support you from Monday through Friday between 8:30 a.m. and 6:00 p.m. ET.

NEW: Please note that Saturday support service is only available through web tickets and live chats. Visit our Support Platform to consult our virtual assistant, submit your tickets, and chat live with an agent.

We would like to remind you that you can quickly obtain information by consulting the following resources:

  • the help topics accessible from your software program, which contain useful instructions on how your product works;

  • the Knowledge Base, which contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents;

  • the Support Site, which gathers additional tools and resources allowing you to get further assistance.


As of December 1, 2023, emails are no longer monitored or answered

Email support service has been replaced with our new Support Ticketing system and chat feature to provide you with faster and more efficient service!

If you haven't already done so, register to our Support Platform to take advantage of the following benefits:

  • submit, modify and track all your support requests from a single online location;
  • connect to our virtual assistant who will suggest article that might answer your question right away;
  • create a support request through our virtual assistant who will offer you to chat live with a support agent!

Thank you for choosing Wolters Kluwer.