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Hot topics - Week of April 15, 2024
Support Centre open every Saturday until April 27
The Support Centre will be open every Saturday from 10:00 a.m. to 5:00 p.m., ET, until April 27 to handle requests submitted by web tickets and live chats. Connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent.
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Please consult our product calendar for release dates of all our software.
NOTE: The release of AliForm 2024 v.2.0 has been cancelled. For more information on this cancellation, please contact Customer Service by creating a support ticket or by calling at 1-800-268-4522.
Most Consulted Articles in the Knowledge Base (as of April 19, 2024)
  1. How to add a licence or security role in CCH iFirm
  2. How do I update my support case on the ''support.cch.com/oss/canada'' Support Platform?
  3. How do I prepare an amended federal T1 return to transmit it electronically (EFILE)?
  4. The federal T1 return is rejected by the CRA with error code 43.
  5. Taxprep setting- Where to find the password for Taxprep Services
  6. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  7. CRA EFILE ERROR 110-B: T1 return is rejected with error code 110-B for newcomers
  8. How do I complete the return of a taxpayer who left Canada during the year?
  9. How do I download Taxprep?
  10. How do I prepare a federal T1 return for a non-resident?
  11. How do I amend slips, RL slips, receipts or returns in Taxprep Forms?
  12. What income amount should I enter in the return of a taxpayer who is emigrant or immigrant in the year?
  13. Diagnostic QE118 or QE129 displays and prevents the Québec electronic transmission.
  14. Why would a Cantax file be read only?
  15. How to clear cache in Taxprep, Cantax and AliForm?
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