|
Sujets d'actualité - Semaine du 17 novembre 2024
Lancement de notre Assistante virtuelle avancée 2.0
Combinée à la technologie GenAI, notre Assistante virtuelle avancée fournit désormais des réponses descriptives directement à vos questions plutôt qu'une liste d'articles à consulter. Connectez-vous à notre Assistante virtuelle avancée 2.0 pour bénéficier d'une conversation virtuelle encore plus efficace! Nouvel horaire téléphonique de nos équipes
Les lundis et mardis De 8 h 30 à 18 h (HE) En 2025, nous passerons à un soutien exclusivement numérique offert du lundi au vendredi. Nos experts continueront d'examiner chaque demande de soutien et d'y répondre de la manière la plus appropriée (ce qui peut inclure des appels téléphoniques ou des réponses par le biais des demandes en ligne). Les demandes de soutien peuvent être soumises par la Plateforme de soutien 24 heures sur 24, 7 jours sur 7, ainsi que par clavardages en direct, lesquels sont traités en direct par nos agents de soutien du lundi au vendredi, de 8 h 30 à 18 h, HE. Remarque : Les produits CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan et CCH Site Builder sont déjà uniquement supportés par demandes de soutien en ligne. Plateforme de soutien : tout ce qu'il faut savoir
Veuillez consulter les vidéos ci-dessous pour savoir comment vous inscrire à la plateforme de soutien et optimiser son utilisation : Articles les plus consultés de notre base de connaissances cette semaine
|
AVIS! Prendre note que le contenu de cette page est expiré ou n'est pas actif.
Cet article est disponible en anglais seulement
Date : 2024-fév.-19
Personal Tax
Support Centre Open on Saturdays until the end of April
As your software partner, we know that tax season is a busy time for your business. For that reason, we have extended the working hours of our Support Centre, which will be open on Saturdays until the end of April.
As of December 1, 2023, emails are no longer monitored or answered
Email support service has been replaced with our new Support Ticketing system and chat feature to provide you with faster and more efficient service!
Thank you for choosing Wolters Kluwer.
Support Centre Open on Saturdays until the end of April
As your software partner, we know that tax season is a busy time for your business. For that reason, we have extended the working hours of our Support Centre, which will be open on Saturdays until the end of April.
|
Saturday support hours – 10:00 a.m. to 5:00 p.m. ET From February 24, 2024, to April 27, 2024 We also continue to support you from Monday through Friday between 8:30 a.m. and 6:00 p.m. ET. NEW: Please note that Saturday support service is only available through web tickets and live chats. Visit our Support Platform to consult our virtual assistant, submit your tickets, and chat live with an agent. |
We would like to remind you that you can quickly obtain information by consulting the following resources:
-
the help topics accessible from your software program, which contain useful instructions on how your product works;
-
the Knowledge Base, which contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents;
-
the Support Site, which gathers additional tools and resources allowing you to get further assistance.
As of December 1, 2023, emails are no longer monitored or answered
Email support service has been replaced with our new Support Ticketing system and chat feature to provide you with faster and more efficient service!
If you haven't already done so, register to our Support Platform to take advantage of the following benefits:
- submit, modify and track all your support requests from a single online location;
- connect to our virtual assistant who will suggest article that might answer your question right away;
- create a support request through our virtual assistant who will offer you to chat live with a support agent!
Thank you for choosing Wolters Kluwer.