Chat with our virtual assistant
Hot topics - Week of September 15, 2024
New telephone schedule for our teams

Monday to Wednesday
8:30 a.m. to 6 p.m. (ET)

Register with our Support Platform to contact us by creating a web ticket. Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, between 8:30 a.m. and 6:00 p.m. ET.
Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are now only supported by web tickets.
Login credentials for In-Depth program
If you have not received your login credentials for access to the In-Depth tax program, please see article I have not received credentials to access the In-Depth tax program in CCH AnswerConnect
Last week most consulted articles from our Knowledge Base
  1. How to enter capital gain with the new inclusion rate of 66.66% in T1, T2 and T3?
  2. How do I reset my password on the ''support.cch.com/oss/canada'' Support Platform?
  3. Where can I find the release notes for CCH iFirm? 
  4. When trying to log in to my CCH iFirm site, I get a message that it is down for maintenance
  5. What is the T3 Schedule 15, how do I prepare it, and can I enter the required information before the release of the 2024 version?
  6. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  7. T3 - Do we have a payment slip? When will the new T3AO remittance voucher form be available?
  8. How do I download Taxprep?
  9. How do I import Taxprep or Cantax files into CCH iFirm Taxprep?
  10. How do I prepare an amended T2 return for EFILE?
  11. How do I export data from a return in CCH iFirm Taxprep?
  12. T1ADJ - ReFile what are amended return exclusions?
  13. How do I reset my password for CCH iFirm?
  14. The CO-17 return is rejected with error code 13966 - Unauthorized user.
  15. Learn more about sending documents to be signed using CCH iFirm

Products Support

Knowledge Base Video Library My support cases Latest News System Requirements
Date: 2024-Feb.-19
Personal Tax
Support Centre Open on Saturdays until the end of April

As your software partner, we know that tax season is a busy time for your business. For that reason, we have extended the working hours of our Support Centre, which will be open on Saturdays until the end of April.

Saturday support hours – 10:00 a.m. to 5:00 p.m. ET
From February 24, 2024, to April 27, 2024

We also continue to support you from Monday through Friday between 8:30 a.m. and 6:00 p.m. ET.

NEW: Please note that Saturday support service is only available through web tickets and live chats. Visit our Support Platform to consult our virtual assistant, submit your tickets, and chat live with an agent.

We would like to remind you that you can quickly obtain information by consulting the following resources:

  • the help topics accessible from your software program, which contain useful instructions on how your product works;

  • the Knowledge Base, which contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents;

  • the Support Site, which gathers additional tools and resources allowing you to get further assistance.


As of December 1, 2023, emails are no longer monitored or answered

Email support service has been replaced with our new Support Ticketing system and chat feature to provide you with faster and more efficient service!

If you haven't already done so, register to our Support Platform to take advantage of the following benefits:

  • submit, modify and track all your support requests from a single online location;
  • connect to our virtual assistant who will suggest article that might answer your question right away;
  • create a support request through our virtual assistant who will offer you to chat live with a support agent!

Thank you for choosing Wolters Kluwer.