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Hot topics - Week of November 17, 2024
Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation! New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform). Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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WARNING! Please take note that the content of this page has expired or is not active.
Date: 2024-Feb.-19
Personal Tax
Support Centre Open on Saturdays until the end of April
As your software partner, we know that tax season is a busy time for your business. For that reason, we have extended the working hours of our Support Centre, which will be open on Saturdays until the end of April.
As of December 1, 2023, emails are no longer monitored or answered
Email support service has been replaced with our new Support Ticketing system and chat feature to provide you with faster and more efficient service!
Thank you for choosing Wolters Kluwer.
Support Centre Open on Saturdays until the end of April
As your software partner, we know that tax season is a busy time for your business. For that reason, we have extended the working hours of our Support Centre, which will be open on Saturdays until the end of April.
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Saturday support hours – 10:00 a.m. to 5:00 p.m. ET From February 24, 2024, to April 27, 2024 We also continue to support you from Monday through Friday between 8:30 a.m. and 6:00 p.m. ET. NEW: Please note that Saturday support service is only available through web tickets and live chats. Visit our Support Platform to consult our virtual assistant, submit your tickets, and chat live with an agent. |
We would like to remind you that you can quickly obtain information by consulting the following resources:
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the help topics accessible from your software program, which contain useful instructions on how your product works;
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the Knowledge Base, which contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents;
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the Support Site, which gathers additional tools and resources allowing you to get further assistance.
As of December 1, 2023, emails are no longer monitored or answered
Email support service has been replaced with our new Support Ticketing system and chat feature to provide you with faster and more efficient service!
If you haven't already done so, register to our Support Platform to take advantage of the following benefits:
- submit, modify and track all your support requests from a single online location;
- connect to our virtual assistant who will suggest article that might answer your question right away;
- create a support request through our virtual assistant who will offer you to chat live with a support agent!
Thank you for choosing Wolters Kluwer.