Changes to Cantax and AnswerConnect support services
Beginning July 22, Cantax and CCH AnswerConnect customers should submit their support cases exclusively through our web ticketing system for a faster service!

Register with our Support Platform to easily submit, modify, and track all your tickets from a single online location. For more details about the web ticketing system and best practices, watch the following “How to” videos:

• How to Register With the Support Platform to Begin
• How to open a Support Case
• How to Manage Your Support Cases
• How to Reset Your Support Platform Password

New telephone schedule for our teams
Please note the new telephone schedule for Customer Service and Technical and Tax Support:

Monday to Thursday
8:30 a.m. to 6 p.m. (ET)
Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are now only supported by web tickets, which can be submitted via the Support Platform 24/7, as well as by live chats, which are handled from Monday through Friday between 8:30 a.m. and 6:00 p.m. ET.

Most consulted articles in the Knowledge Base (July 26, 2024)

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2. When will Taxprep, CCH Ifirm Taxprep and Cantax be able to process inclusion rates after June 25, 2024, i.e. an inclusion rate of 2/3 of the capital gain?