Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it:

• How to Register With the Support Platform to Begin
• How to Open a Support Case
• How to Manage Your Support Cases
• How to Reset Your Support Platform Password

New telephone schedule for our teams

Mondays and Tuesdays
8:30 a.m. to 6 p.m. (ET)

Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, between 8:30 a.m. and 6:00 p.m. ET.
Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are now only supported by web tickets.

This week most consulted articles from our Knowledge Base

1. FAQ FT22024-001 – Federal – Increase in capital gains inclusion rate from one half to two thirds
2. How to add a licence or security role in CCH iFirm
3. How do I register to the ''support.cch.com/oss/canada'' Support Platform? 
4. How do I prepare an amended T2 return for EFILE?
5. How do I reset my password on the ''support.cch.com/oss/canada'' Support Platform? 
6. How to clear cache in Taxprep, Cantax and AliForm? 
7. How do I export ALL of my returns from CCH iFirm Taxprep to Taxprep files?