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Hot topics - Week of March 30, 2025
NEW: Beginning March 24, 2025, the CRA will no longer accept direct deposit updates or changes submitted via EFILE
Consult this article for more details on this matter.
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Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter.
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This week most consulted articles from our Knowledge Base
  1. Form T1198 Efile Diagnostic error #002025 (Cantax) or E779 (Taxprep-CCH Ifirm Taxprep)
  2. Forms - CRA Efile error - Account number given in the attached T619 electronic transmittal records does not match the account number you used to sign in
  3. CRA FORMS: Can I transmit slips and T5013 returns using the federal transmitter number MM for 2023 and prior years?
  4. How do I register for the ''support.cch.com/oss/canada'' Support Platform?
  5. When will the next version of Taxprep, Cantax, or iFirm Taxprep be released?
  6. Cannot log in to the ''support.cch.com/oss/canada'' Support Platform
  7. How to configure the EFILE identification in CCH iFirm Taxprep?
  8. How do I download the latest version of the Cantax software?
  9. CCH iFirm Tax: How to send a return to Support

Products Support

Knowledge Base Video Library My support cases Latest News System Requirements
Date: 2021-June-9
Personal Taxprep
Troubleshooting Memos

2021-June-9 Versions
Line 23500 – Bankruptcy – Canada Recovery Benefit repayment (CRB)

2020
2021-May-6
TP1 – Accelerated refund not claimed in a taxpayer’s income tax return filed after April 30, 2021

2021-April-28
T657 – Incorrect calculation of the capital gains deduction in certain situations (this does not affect the Québec return deduction calculated in Form TP 726.7) 2020 v.1.0
2020 v.2.0
2020 v.3.0
2020 v.4.0
Incorrect calculation of the amount on line 19 when the taxable income exceeds $214,368 and 2016 donations are deducted in 2020

2021-April-23
EFILE Transmission Results indicate that the returns were not transmitted while they were 2020
The monitor is incorrectly displayed when opened
EFILE Information Form – The Electronic services statuses section is not updated after transmission when the lock data option has been enabled

2021-April-21
Error message when publishing a PDF file for digital signature

2021-April-16
Revenu Québec extends the deadline for filing TP1 returns and for paying balances due

2021-April-14
Error message when coupling or uncoupling a return
Unsaved modifications to a CCH Scan PDF file

2021-April-9
Roll forward of Cantax 2019 and TaxCycle 2019 files – Incorrect calculations in the spouse’s return

2020 v.4.0
2021-March-31
Schedule H – Tax credit for caregivers for the spouse when an involuntary separation occurred in the year 2020 v.1.0
2020 v.2.0
2020 v.3.0
2021-February-24
Forms TP-80, Q2121 and Q2042 – Incorrect calculations of CCA classes 10, 16, 54, 55 and 56 when the CCA claimed in Québec differs from the one claimed at the federal level 2020 v.2.0
Form T2038 – Roll forward problem in the “Analysis of ITC claimed/carried forward” table

2020 v.1.0
2020-December-23
Schedule 14 – Incorrect calculation of the Climate Action Incentive payment amounts for residents of Ontario, Manitoba, Alberta and Saskatchewan

2020-December-17
When opening a client file and the Taxprep Default starting view is set to Client Manager, an error message is displayed


To view the Personal Taxprep Troubleshooting Memos, consult the Knowledge Base.