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Hot topics - Week of February 9, 2025
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
As of January 1, 2025, the customer support teams will offer their high-quality service exclusively through digital channels, and will no longer offer incoming phone support. See the communication sent on this matter for further details. Register for our Support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Support Platform Help Centre
Having trouble registering or logging in to the platform? The Support Platform Help Centre contains a live chat that will allow you to chat with a real agent to resolve these technical issues. It also centralizes all the articles and videos you need to get the best out of the web ticketing system. Important note: The live chat staff will ONLY be able to assist you with login issues – any other request will need to be submitted via a support case, once the login issue has been resolved. This week most consulted articles from our Knowledge Base
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Date: 2018-Oct.-2
Data Security Best Practices
Dear Customer:
Data security is a top concern for accountants. Data security is also a top concern for Wolters Kluwer Tax & Accounting North America. We continue to work diligently to address security issues that may impact our solutions and partner with our customers in the on-going effort to help secure your data.
Accordingly, as we approach and prepare for the upcoming tax season, we wanted to share some important information and reminders regarding safeguarding your organization’s data and your client’s personal information.
Steps to enable SMB 3.0 Encryption can be found here:
Change your password. Take a minute to change your password. It is recommended to change passwords every 60-90 days. Use a strong password that contains a combination of upper-case letters, lower-case letters, numbers and special characters. Passwords should be at least eight characters long. Passwords should not be reused across multiple systems so that a loss of credentials in one system won’t compromise others that used the same.
Enable multi-factor authentication when available. Your password is a single factor in the authentication process that verifies a user’s identity. Multi-factor authentication requires a second factor in addition to the password as part of the authentication process. This requirement adds another layer of protection against hacking and fraud attempts.
Please feel free to contact our technical support team by phone at 1-800-268-4522 or by e-mail to csupport@wolterskluwer.com if you have any questions.
Sincerely,
Wolters Kluwer Tax & Accounting North America
Dear Customer:
Data security is a top concern for accountants. Data security is also a top concern for Wolters Kluwer Tax & Accounting North America. We continue to work diligently to address security issues that may impact our solutions and partner with our customers in the on-going effort to help secure your data.
Accordingly, as we approach and prepare for the upcoming tax season, we wanted to share some important information and reminders regarding safeguarding your organization’s data and your client’s personal information.
When you are hosting an on-premise solution, your organization should ensure it is implementing the most up-to-date data security best practices. This includes ensuring your data is encrypted both in transit and at rest. It’s important to note that the operating systems your organization utilizes can affect the data security of your environment, and as a rule of thumb, older systems can be less secure. At this time we are strongly recommending that all customers enable the enhanced security measures available in Windows 8 or higher operating system, including SMB 3.0 encryption for data in transit. Please note that Windows 7 does not support SMB 3.0 encryption for data in transit and is not recommended.
Steps to enable SMB 3.0 Encryption can be found here:
Change your password. Take a minute to change your password. It is recommended to change passwords every 60-90 days. Use a strong password that contains a combination of upper-case letters, lower-case letters, numbers and special characters. Passwords should be at least eight characters long. Passwords should not be reused across multiple systems so that a loss of credentials in one system won’t compromise others that used the same.
Enable multi-factor authentication when available. Your password is a single factor in the authentication process that verifies a user’s identity. Multi-factor authentication requires a second factor in addition to the password as part of the authentication process. This requirement adds another layer of protection against hacking and fraud attempts.
Please feel free to contact our technical support team by phone at 1-800-268-4522 or by e-mail to csupport@wolterskluwer.com if you have any questions.
Sincerely,
Wolters Kluwer Tax & Accounting North America