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Hot topics - Week of July 22, 2024
Changes to Cantax and AnswerConnect support services
Beginning July 22, Cantax and CCH AnswerConnect customers should submit their support cases exclusively through our web ticketing system for a faster service!

Register with our Support Platform to easily submit, modify, and track all your tickets from a single online location. For more details about the web ticketing system and best practices, watch the following “How to” videos:
New telephone schedule for our teams
Please note the new telephone schedule for Customer Service and Technical and Tax Support:

Monday to Thursday
8:30 a.m. to 6 p.m. (ET)
Note: AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are now only supported by web tickets, which can be submitted via the Support Platform 24/7, as well as by live chats, which are handled from Monday through Friday between 8:30 a.m. and 6:00 p.m. ET.
Date: 2018-Oct.-2
Data Security Best Practices

Dear Customer:

Data security is a top concern for accountants. Data security is also a top concern for Wolters Kluwer Tax & Accounting North America. We continue to work diligently to address security issues that may impact our solutions and partner with our customers in the on-going effort to help secure your data.

Accordingly, as we approach and prepare for the upcoming tax season, we wanted to share some important information and reminders regarding safeguarding your organizationís data and your clientís personal information.

When you are hosting an on-premise solution, your organization should ensure it is implementing the most up-to-date data security best practices. This includes ensuring your data is encrypted both in transit and at rest. Itís important to note that the operating systems your organization utilizes can affect the data security of your environment, and as a rule of thumb, older systems can be less secure. At this time we are strongly recommending that all customers enable the enhanced security measures available in Windows 8 or higher operating system, including SMB 3.0 encryption for data in transit. Please note that Windows 7 does not support SMB 3.0 encryption for data in transit and is not recommended.

Steps to enable SMB 3.0 Encryption can be found here:

Change your password. Take a minute to change your password. It is recommended to change passwords every 60-90 days. Use a strong password that contains a combination of upper-case letters, lower-case letters, numbers and special characters. Passwords should be at least eight characters long. Passwords should not be reused across multiple systems so that a loss of credentials in one system wonít compromise others that used the same.

Enable multi-factor authentication when available. Your password is a single factor in the authentication process that verifies a userís identity. Multi-factor authentication requires a second factor in addition to the password as part of the authentication process. This requirement adds another layer of protection against hacking and fraud attempts.

Please feel free to contact our technical support team by phone at 1-800-268-4522 or by e-mail to if you have any questions.

Wolters Kluwer Tax & Accounting North America