Sujets d'actualité - Semaine du 17 novembre 2024
Lancement de notre Assistante virtuelle avancée 2.0
Combinée à la technologie GenAI, notre Assistante virtuelle avancée fournit désormais des réponses descriptives directement à vos questions plutôt qu'une liste d'articles à consulter. Connectez-vous à notre Assistante virtuelle avancée 2.0 pour bénéficier d'une conversation virtuelle encore plus efficace! Nouvel horaire téléphonique de nos équipes
Les lundis et mardis De 8 h 30 à 18 h (HE) En 2025, nous passerons à un soutien exclusivement numérique offert du lundi au vendredi. Nos experts continueront d'examiner chaque demande de soutien et d'y répondre de la manière la plus appropriée (ce qui peut inclure des appels téléphoniques ou des réponses par le biais des demandes en ligne). Les demandes de soutien peuvent être soumises par la Plateforme de soutien 24 heures sur 24, 7 jours sur 7, ainsi que par clavardages en direct, lesquels sont traités en direct par nos agents de soutien du lundi au vendredi, de 8 h 30 à 18 h, HE. Remarque : Les produits CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan et CCH Site Builder sont déjà uniquement supportés par demandes de soutien en ligne. Plateforme de soutien : tout ce qu'il faut savoir
Veuillez consulter les vidéos ci-dessous pour savoir comment vous inscrire à la plateforme de soutien et optimiser son utilisation : Articles les plus consultés de notre base de connaissances cette semaine
|
Cet article est disponible en anglais seulement
Date : 2018-oct.-2
Data Security Best Practices
Dear Customer:
Data security is a top concern for accountants. Data security is also a top concern for Wolters Kluwer Tax & Accounting North America. We continue to work diligently to address security issues that may impact our solutions and partner with our customers in the on-going effort to help secure your data.
Accordingly, as we approach and prepare for the upcoming tax season, we wanted to share some important information and reminders regarding safeguarding your organization’s data and your client’s personal information.
Steps to enable SMB 3.0 Encryption can be found here:
Change your password. Take a minute to change your password. It is recommended to change passwords every 60-90 days. Use a strong password that contains a combination of upper-case letters, lower-case letters, numbers and special characters. Passwords should be at least eight characters long. Passwords should not be reused across multiple systems so that a loss of credentials in one system won’t compromise others that used the same.
Enable multi-factor authentication when available. Your password is a single factor in the authentication process that verifies a user’s identity. Multi-factor authentication requires a second factor in addition to the password as part of the authentication process. This requirement adds another layer of protection against hacking and fraud attempts.
Please feel free to contact our technical support team by phone at 1-800-268-4522 or by e-mail to csupport@wolterskluwer.com if you have any questions.
Sincerely,
Wolters Kluwer Tax & Accounting North America
Dear Customer:
Data security is a top concern for accountants. Data security is also a top concern for Wolters Kluwer Tax & Accounting North America. We continue to work diligently to address security issues that may impact our solutions and partner with our customers in the on-going effort to help secure your data.
Accordingly, as we approach and prepare for the upcoming tax season, we wanted to share some important information and reminders regarding safeguarding your organization’s data and your client’s personal information.
When you are hosting an on-premise solution, your organization should ensure it is implementing the most up-to-date data security best practices. This includes ensuring your data is encrypted both in transit and at rest. It’s important to note that the operating systems your organization utilizes can affect the data security of your environment, and as a rule of thumb, older systems can be less secure. At this time we are strongly recommending that all customers enable the enhanced security measures available in Windows 8 or higher operating system, including SMB 3.0 encryption for data in transit. Please note that Windows 7 does not support SMB 3.0 encryption for data in transit and is not recommended.
Steps to enable SMB 3.0 Encryption can be found here:
Change your password. Take a minute to change your password. It is recommended to change passwords every 60-90 days. Use a strong password that contains a combination of upper-case letters, lower-case letters, numbers and special characters. Passwords should be at least eight characters long. Passwords should not be reused across multiple systems so that a loss of credentials in one system won’t compromise others that used the same.
Enable multi-factor authentication when available. Your password is a single factor in the authentication process that verifies a user’s identity. Multi-factor authentication requires a second factor in addition to the password as part of the authentication process. This requirement adds another layer of protection against hacking and fraud attempts.
Please feel free to contact our technical support team by phone at 1-800-268-4522 or by e-mail to csupport@wolterskluwer.com if you have any questions.
Sincerely,
Wolters Kluwer Tax & Accounting North America