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Hot topics - Week of November 17, 2024
Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation! New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform). Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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Date: 2017-Mar.-29
Personal Taxprep
2017 Québec Budget and the Health Contribution - Assessment systems adjusted
The Revenu Québec assessment systems have now been adjusted. Consequently, the corrections will be made directly by Revenu Québec for the 2016 tax returns that have already been filed.
For more details, please consult the tax article Elimination as of 2016 of the health contribution for low- and middle-income individuals available on the Revenu Québec Web site.
Message from March 29, 2017:
As announced in the Québec Budget tabled yesterday, March 28, 2017, the health contribution for low-income and middle-income taxpayers has been abolished.
We are presently in communication with Revenu Québec in order to apply this measure as quickly as possible in Personal Taxprep. In the meantime, here are our recommendations:
A troubleshooting memo will be sent tomorrow to provide you with further details on this matter.
2017 Québec Budget and the Health Contribution - Assessment systems adjusted
The Revenu Québec assessment systems have now been adjusted. Consequently, the corrections will be made directly by Revenu Québec for the 2016 tax returns that have already been filed.
For more details, please consult the tax article Elimination as of 2016 of the health contribution for low- and middle-income individuals available on the Revenu Québec Web site.
Message from March 29, 2017:
As announced in the Québec Budget tabled yesterday, March 28, 2017, the health contribution for low-income and middle-income taxpayers has been abolished.
We are presently in communication with Revenu Québec in order to apply this measure as quickly as possible in Personal Taxprep. In the meantime, here are our recommendations:
- to wait before applying the adjustments arising from this new measure for now, since Revenu Québec still has to adjust its assessment system to take this change into account;
- to wait for version 2016 4.0 of Personal Taxprep, which will be available at the beginning of next week, before processing the affected returns, as this version will include this new measure.
A troubleshooting memo will be sent tomorrow to provide you with further details on this matter.