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The Support Centre will be open every Saturday from 10:00 a.m. to 5:00 p.m., ET, until April 27 to handle requests submitted by web tickets and live chats. Connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent.
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Please consult our product calendar for release dates of all our software.
NOTE: The release of AliForm 2024 v.2.0 has been cancelled. For more information on this cancellation, please contact Customer Service by creating a support ticket or by calling at 1-800-268-4522.
Most Consulted Articles in the Knowledge Base (as of April 27, 2024)
  1. How do I register to the new ''support.cch.com/oss/canada'' Support Platform?
  2. How do I enter American employment income received by a taxpayer resident of Canada in the W-2 form?
  3. The federal T1 return is rejected by the CRA with error code 70127.
  4. EFILE ERROR 110-B: T1 return is rejected with error code 110-B for newcomers
  5. How do I update a local version of Cantax T1 or Cantax T2?
  6. How to report foreign employment income in Cantax T1?
  7. CCH iFirm Taxprep - FAQ – Electronic signature
  8. How to proceed with Auto-Fill T1 return (AFR) in Cantax T1?
  9. CRA EFILE ERROR 16, how to fix it
  10. NEW EFILE 2023: Non-residents filing under section 116 and Emigrants can now be filed electronically with CRA.
  11. How do I prepare an amended federal T1 return to transmit it electronically (EFILE)?
  12. How to report foreign investment income in Cantax T1? T1-IN
  13. The Québec TP1 return is rejected by Revenu Québec with error code TSTRUC.
  14. The T1 tax return is rejected with the error code 93 in Cantax T1.
  15. Can't see Cantax T1 dependant Drop-down box
  16. When do I file the designation of a principal residence (Form T2091)?

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Cantax AliForm CCH Accountants' Suite
Date: 2017-Mar.-29
Personal Taxprep
2017 Québec Budget and the Health Contribution - Assessment systems adjusted

The Revenu Québec assessment systems have now been adjusted. Consequently, the corrections will be made directly by Revenu Québec for the 2016 tax returns that have already been filed.

For more details, please consult the tax article Elimination as of 2016 of the health contribution for low- and middle-income individuals available on the Revenu Québec Web site.

Message from March 29, 2017:

As announced in the Québec Budget tabled yesterday, March 28, 2017, the health contribution for low-income and middle-income taxpayers has been abolished.

We are presently in communication with Revenu Québec in order to apply this measure as quickly as possible in Personal Taxprep. In the meantime, here are our recommendations:

  • to wait before applying the adjustments arising from this new measure for now, since Revenu Québec still has to adjust its assessment system to take this change into account;
  • to wait for version 2016 4.0 of Personal Taxprep, which will be available at the beginning of next week, before processing the affected returns, as this version will include this new measure.

A troubleshooting memo will be sent tomorrow to provide you with further details on this matter.