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Hot topics - Week of March 30, 2025
NEW: Beginning March 24, 2025, the CRA will no longer accept direct deposit updates or changes submitted via EFILE
Consult this article for more details on this matter. End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter. Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Watch videos to find out everything you need to know about the support platform: This week most consulted articles from our Knowledge Base
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Date: 2024-Dec.-18
Cantax FormMaster
Release of Cantax FormMaster 2024 v.1.0
We are pleased to announce the release of Cantax FormMaster 2024 v.1.0, which is now available for download.
Please read the Release Notes for more details about this version. To review the updates and additions contained in Cantax FormMaster 2024 v.1.0, consult the Updates and Additions table.
Changes to Customer Support Channels
Since July 22, 2024, Wolters Kluwer Canada provides customer support for Cantax exclusively through web tickets and chats on the Support Platform. This transition is part of Wolters Kluwer Canada’s ongoing investment in digital strategy and customer experience. The Support Platform is designed to ensure customers can quickly access helpful information whenever needed.
All customers must be registered on the Support Platform in order to submit, modify, and track their support cases. You can register with the Support Platform by consulting Register with our Support Platform.
Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles to consult. Based on the content of our knowledge base, these answers quickly provide all the information you need to get on with your work. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation!
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
An activation key is required to install the Cantax FormMaster program; simply enter it when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Training
To consult the different training options available regarding Cantax FormMaster (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help/Get Cantax Training.
Release of Cantax FormMaster 2024 v.1.0
We are pleased to announce the release of Cantax FormMaster 2024 v.1.0, which is now available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please register to our Support Platform and submit a support ticket or log on to "My Account" on the Wolters Kluwer Web site.
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Please read the Release Notes for more details about this version. To review the updates and additions contained in Cantax FormMaster 2024 v.1.0, consult the Updates and Additions table.
Changes to Customer Support Channels
Since July 22, 2024, Wolters Kluwer Canada provides customer support for Cantax exclusively through web tickets and chats on the Support Platform. This transition is part of Wolters Kluwer Canada’s ongoing investment in digital strategy and customer experience. The Support Platform is designed to ensure customers can quickly access helpful information whenever needed.
All customers must be registered on the Support Platform in order to submit, modify, and track their support cases. You can register with the Support Platform by consulting Register with our Support Platform.
For more details about the web ticketing system and best practices, watch the following “How to” videos:
- How to Register With the Support Platform to Begin
- How to Open a Support Case
- How to Manage Your Support Cases
- How to Reset Your Support Platform Password
Release of our Advanced Virtual Agent 2.0
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
An activation key is required to install the Cantax FormMaster program; simply enter it when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Training
To consult the different training options available regarding Cantax FormMaster (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help/Get Cantax Training.