Hot topics - Week of July 22, 2024
Changes to Cantax and AnswerConnect support services
Beginning July 22, Cantax and CCH AnswerConnect customers should submit their support cases exclusively through our web ticketing system for a faster service! Register with our Support Platform to easily submit, modify, and track all your tickets from a single online location. For more details about the web ticketing system and best practices, watch the following “How to” videos: New telephone schedule for our teams
Please note the new telephone schedule for Customer Service and Technical and Tax Support: Monday to Thursday 8:30 a.m. to 6 p.m. (ET) Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are now only supported by web tickets, which can be submitted via the Support Platform 24/7, as well as by live chats, which are handled from Monday through Friday between 8:30 a.m. and 6:00 p.m. ET. Most consulted articles in the Knowledge Base (July 26, 2024)
|
System Requirements
To correctly execute the latest version of Personal Taxprep, your computer system must have the following:
Dual Core processor (Quad Core processor is recommended)
- Windows 10 (64-bit) except for Education and Home Editions*
- Windows 11 (64-bit) except for Education and Home Editions*
- Windows Server 2016
- Windows Server 2019
- Windows Server 2022
- Remote Desktop Services in Windows Server 2016, 2019 and 2022
- Citrix XenApp 7.2308
consult the Microsoft Web site:
A minimum of 4 GB of RAM is required.
Note: RAM requirements are highly dependent on the operating system used. Consult the documentation provided with your
operating system for minimum and recommended RAM requirements.
Microsoft .Net 6.0.2 or higher is required.
- NTFS
- FAT32
- exFAT
- An Internet connection is required to use the various electronic services provided by Personal Taxprep.
-
Microsoft Edge WebView2 Evergreen Runtime is required
(https://developer.microsoft.com/en-us/microsoft-edge/webview2/).
If you can access the CRA’s Represent a client service with your Web browser, you should be able to
use TaxprepConnect with your configuration.
If you are using the Microsoft Edge Web browser, make sure that you are using version 80 or more recent to open a new
window when authenticating to the CRA’s Represent a client service in Taxprep. Otherwise, the window will
open in a new tab.