Chat with our virtual assistant
Hot topics - Week of November 17, 2024
Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation!
New telephone schedule for our teams

Mondays and Tuesdays
8:30 a.m. to 6 p.m. (ET)

Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform).

Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET.
Note:
 Cantax, CCH AnswerConnectAliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets.
Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it:
Date: 2023-Dec.-18
Personal Taxprep
System Requirements

To correctly execute the latest version of Personal Taxprep, your computer system must have the following:

Processor

Dual Core processor (Quad Core processor is recommended)

Supported operating systems
  • Windows 10 (64-bit) except for Education and Home Editions*
  • Windows 11 (64-bit) except for Education and Home Editions*
  • Windows Server 2016
  • Windows Server 2019
  • Windows Server 2022
  • Remote Desktop Services in Windows Server 2016, 2019 and 2022
  • Citrix XenApp 7.2308
Note: Please note that custom scaling is not supported.
* For more information on the different Windows Editions, and their respective minimum requirements,
consult the Microsoft Web site:
Important: We strongly recommend that all customers enable the enhanced security measures available in Windows 10 or higher operating system, including SMB 3.0 encryption for data in transit. Since the configuration of SMB 3.0 is explicit, please consult this Microsoft article to proceed with its configuration.
RAM

A minimum of 4 GB of RAM is required.

Note: RAM requirements are highly dependent on the operating system used. Consult the documentation provided with your operating system for minimum and recommended RAM requirements.

Microsoft .Net Framework

Microsoft .Net 6.0.2 or higher is required.

Network File Systems
  • NTFS
  • FAT32
  • exFAT
Internet Connection
Browser configuration required to use the TaxprepConnect download service

If you can access the CRA’s Represent a client service with your Web browser, you should be able to use TaxprepConnect with your configuration.

If you are using the Microsoft Edge Web browser, make sure that you are using version 80 or more recent to open a new window when authenticating to the CRA’s Represent a client service in Taxprep. Otherwise, the window will open in a new tab.