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Hot topics - Week of July 22, 2024
Changes to Cantax and AnswerConnect support services
Beginning July 22, Cantax and CCH AnswerConnect customers should submit their support cases exclusively through our web ticketing system for a faster service! Register with our Support Platform to easily submit, modify, and track all your tickets from a single online location. For more details about the web ticketing system and best practices, watch the following “How to” videos: New telephone schedule for our teams
Please note the new telephone schedule for Customer Service and Technical and Tax Support: Monday to Thursday 8:30 a.m. to 6 p.m. (ET) Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are now only supported by web tickets, which can be submitted via the Support Platform 24/7, as well as by live chats, which are handled from Monday through Friday between 8:30 a.m. and 6:00 p.m. ET. Most consulted articles in the Knowledge Base (July 26, 2024)
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Date: 2022-Dec.-12
Make sure you have Microsoft .net 6.0.2 or a higher version installed before the next Taxprep releases
Dear Taxprep customers,
In order to ensure a smooth installation of the upcoming Taxprep product versions, the Microsoft .net 6.0.2 software environment (or a higher version) must be installed on your computer prior to the installation of Taxprep products.
If Microsoft .net 6.0.2 or a higher version has not been installed, the following error message will appear when installing Taxprep and will prevent you from completing the installation of the tax program:
To avoid complications during the installation process of Taxprep, please make sure that Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) is installed on your computer.
If you notice that Microsoft .net 6.0.2 or a higher version is not installed, please consult the procedure described in the article How to install Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) available in our knowledge base.
If you have any questions, please contact the Support Center by email at csupport@wolterskluwer.com or by phone at 1-800-268-4522.
Wolters Kluwer Canada
Dear Taxprep customers,
In order to ensure a smooth installation of the upcoming Taxprep product versions, the Microsoft .net 6.0.2 software environment (or a higher version) must be installed on your computer prior to the installation of Taxprep products.
If Microsoft .net 6.0.2 or a higher version has not been installed, the following error message will appear when installing Taxprep and will prevent you from completing the installation of the tax program:
To avoid complications during the installation process of Taxprep, please make sure that Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) is installed on your computer.
If you notice that Microsoft .net 6.0.2 or a higher version is not installed, please consult the procedure described in the article How to install Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) available in our knowledge base.
If you have any questions, please contact the Support Center by email at csupport@wolterskluwer.com or by phone at 1-800-268-4522.
Wolters Kluwer Canada