|
Hot topics - Week of December 8, 2024
New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform). Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
|
WARNING! Please take note that the content of this page has expired or is not active.
Date: 2022-Dec.-12
Make sure you have Microsoft .net 6.0.2 or a higher version installed before the next Taxprep releases
Dear Taxprep customers,
In order to ensure a smooth installation of the upcoming Taxprep product versions, the Microsoft .net 6.0.2 software environment (or a higher version) must be installed on your computer prior to the installation of Taxprep products.
If Microsoft .net 6.0.2 or a higher version has not been installed, the following error message will appear when installing Taxprep and will prevent you from completing the installation of the tax program:
To avoid complications during the installation process of Taxprep, please make sure that Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) is installed on your computer.
If you notice that Microsoft .net 6.0.2 or a higher version is not installed, please consult the procedure described in the article How to install Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) available in our knowledge base.
If you have any questions, please contact the Support Center by email at csupport@wolterskluwer.com or by phone at 1-800-268-4522.
Wolters Kluwer Canada
Dear Taxprep customers,
In order to ensure a smooth installation of the upcoming Taxprep product versions, the Microsoft .net 6.0.2 software environment (or a higher version) must be installed on your computer prior to the installation of Taxprep products.
If Microsoft .net 6.0.2 or a higher version has not been installed, the following error message will appear when installing Taxprep and will prevent you from completing the installation of the tax program:
To avoid complications during the installation process of Taxprep, please make sure that Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) is installed on your computer.
If you notice that Microsoft .net 6.0.2 or a higher version is not installed, please consult the procedure described in the article How to install Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) available in our knowledge base.
If you have any questions, please contact the Support Center by email at csupport@wolterskluwer.com or by phone at 1-800-268-4522.
Wolters Kluwer Canada