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Hot topics - Week of December 22, 2024
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Customer Service and Support Centre - Modified Business Hours for the 2024 Holiday Season (ET) Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate web site. New! Support Platform Help Centre
This help centre offers quick tips on registering for the support platform, and centralizes all the articles and videos you need to get the best out of the web ticketing system. Having trouble registering or logging on to the platform? This help centre contains a live chat that will allow you to chat with a real agent to resolve these technical issues. Access the Support Platform Help Centre if you have registration or login issue with the Support Platform and take advantage of this powerful system! This week most consulted articles from our Knowledge Base
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Date: 2022-Dec.-12
Make sure you have Microsoft .net 6.0.2 or a higher version installed before the next Taxprep releases
Dear Taxprep customers,
In order to ensure a smooth installation of the upcoming Taxprep product versions, the Microsoft .net 6.0.2 software environment (or a higher version) must be installed on your computer prior to the installation of Taxprep products.
If Microsoft .net 6.0.2 or a higher version has not been installed, the following error message will appear when installing Taxprep and will prevent you from completing the installation of the tax program:
To avoid complications during the installation process of Taxprep, please make sure that Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) is installed on your computer.
If you notice that Microsoft .net 6.0.2 or a higher version is not installed, please consult the procedure described in the article How to install Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) available in our knowledge base.
If you have any questions, please contact the Support Center by email at csupport@wolterskluwer.com or by phone at 1-800-268-4522.
Wolters Kluwer Canada
Dear Taxprep customers,
In order to ensure a smooth installation of the upcoming Taxprep product versions, the Microsoft .net 6.0.2 software environment (or a higher version) must be installed on your computer prior to the installation of Taxprep products.
If Microsoft .net 6.0.2 or a higher version has not been installed, the following error message will appear when installing Taxprep and will prevent you from completing the installation of the tax program:
To avoid complications during the installation process of Taxprep, please make sure that Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) is installed on your computer.
If you notice that Microsoft .net 6.0.2 or a higher version is not installed, please consult the procedure described in the article How to install Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) available in our knowledge base.
If you have any questions, please contact the Support Center by email at csupport@wolterskluwer.com or by phone at 1-800-268-4522.
Wolters Kluwer Canada