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Hot topics - Week of December 29, 2024
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
As of January 1, 2025, the customer support teams will offer its high-quality service exclusively through digital channels, and will no longer offer incoming phone support. See the communication sent on this matter for further details. Register for our Support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. New! Support Platform Help Centre
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Date: 2022-Oct.-19
Taxprep – End of support for Windows 32-bit versions (December 2022)
Dear Customer,
As announced in the Windows 10 version 2004 system requirements, Microsoft stopped releasing 32-bit versions of operating systems. Therefore, please note that the versions of our software which will be released in December 2022 will have a 64-bit architecture, and will no longer support 32-bit operating systems. Therefore, Taxprep will no longer operate on 32-bit operating systems, as mentioned in our communications sent during the months of January, June and August 2022.
Please feel free to contact our technical support team by phone at 1-800-268-4522 or by e-mail to csupport@wolterskluwer.com if you have any questions.
Sincerely,
Wolters Kluwer Canada
Dear Customer,
As announced in the Windows 10 version 2004 system requirements, Microsoft stopped releasing 32-bit versions of operating systems. Therefore, please note that the versions of our software which will be released in December 2022 will have a 64-bit architecture, and will no longer support 32-bit operating systems. Therefore, Taxprep will no longer operate on 32-bit operating systems, as mentioned in our communications sent during the months of January, June and August 2022.
Please feel free to contact our technical support team by phone at 1-800-268-4522 or by e-mail to csupport@wolterskluwer.com if you have any questions.
Sincerely,
Wolters Kluwer Canada