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Hot topics - Week of July 22, 2024
Changes to Cantax and AnswerConnect support services
Beginning July 22, Cantax and CCH AnswerConnect customers should submit their support cases exclusively through our web ticketing system for a faster service! Register with our Support Platform to easily submit, modify, and track all your tickets from a single online location. For more details about the web ticketing system and best practices, watch the following “How to” videos: New telephone schedule for our teams
Please note the new telephone schedule for Customer Service and Technical and Tax Support: Monday to Thursday 8:30 a.m. to 6 p.m. (ET) Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are now only supported by web tickets, which can be submitted via the Support Platform 24/7, as well as by live chats, which are handled from Monday through Friday between 8:30 a.m. and 6:00 p.m. ET. Most consulted articles in the Knowledge Base (July 26, 2024)
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Date: 2022-Oct.-19
Taxprep – End of support for Windows 32-bit versions (December 2022)
Dear Customer,
As announced in the Windows 10 version 2004 system requirements, Microsoft stopped releasing 32-bit versions of operating systems. Therefore, please note that the versions of our software which will be released in December 2022 will have a 64-bit architecture, and will no longer support 32-bit operating systems. Therefore, Taxprep will no longer operate on 32-bit operating systems, as mentioned in our communications sent during the months of January, June and August 2022.
Please feel free to contact our technical support team by phone at 1-800-268-4522 or by e-mail to csupport@wolterskluwer.com if you have any questions.
Sincerely,
Wolters Kluwer Canada
Dear Customer,
As announced in the Windows 10 version 2004 system requirements, Microsoft stopped releasing 32-bit versions of operating systems. Therefore, please note that the versions of our software which will be released in December 2022 will have a 64-bit architecture, and will no longer support 32-bit operating systems. Therefore, Taxprep will no longer operate on 32-bit operating systems, as mentioned in our communications sent during the months of January, June and August 2022.
Please feel free to contact our technical support team by phone at 1-800-268-4522 or by e-mail to csupport@wolterskluwer.com if you have any questions.
Sincerely,
Wolters Kluwer Canada