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Hot topics - Week of May 13, 2024
Scheduled Maintenance: Support Platform unavailable on May 19, 2024, from 3:00 a.m. to 6:00 a.m. ET
A schedule maintenance has been scheduled on Sunday, May 19, 2024, from 3:00 a.m. to 6:00 a.m. ET. During this window, our support platform site at support.cch.com/oss/canada and its services will be unavailable.
Web tickets and live chats are given priority over calls
For a faster service, connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent. Consult this article for more details: How do I create a support case or initiate a live chat?
Most consulted articles in the Knowledge Base (as of May 14, 2024)
  1. How do I prepare an amended federal T1 return to transmit it electronically (EFILE)?
  2. CCH iFirm - How to merge two CCH iFirm sites - Migrating data from one CCH iFirm site to another CCH iFirm site
  3. T3 - Is Form T3A, Request for Loss Carryback by a Trust is transmitted electronically, Efile?
  4. CRA reassessed T1 return 2023 for advanced canada workers benefit (ACWB).
  5. How to do a second amended T2 return?
  6. How do I amend the T2 tax return with iFirm Taxprep T2?
  7. T1 2023 - CRA- RQ How far back can you transmit a T1 and a TP1 tax return, amended return - Auto-fill - Electronic services prior years’ support?
  8. Diagnostic E19 is displayed in a T2 return saying to verify for any tax changes after a certain date.
  9. How to add a licence or security role in CCH iFirm

Products Support

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Date: 2024-Feb.-19
Personal Tax
Support Centre Open on Saturdays until the end of April

As your software partner, we know that tax season is a busy time for your business. For that reason, we have extended the working hours of our Support Centre, which will be open on Saturdays until the end of April.

Saturday support hours – 10:00 a.m. to 5:00 p.m. ET
From February 24, 2024, to April 27, 2024

We also continue to support you from Monday through Friday between 8:30 a.m. and 6:00 p.m. ET.

NEW: Please note that Saturday support service is only available through web tickets and live chats. Visit our Support Platform to consult our virtual assistant, submit your tickets, and chat live with an agent.

We would like to remind you that you can quickly obtain information by consulting the following resources:

  • the help topics accessible from your software program, which contain useful instructions on how your product works;

  • the Knowledge Base, which contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents;

  • the Support Site, which gathers additional tools and resources allowing you to get further assistance.


As of December 1, 2023, emails are no longer monitored or answered

Email support service has been replaced with our new Support Ticketing system and chat feature to provide you with faster and more efficient service!

If you haven't already done so, register to our Support Platform to take advantage of the following benefits:

  • submit, modify and track all your support requests from a single online location;
  • connect to our virtual assistant who will suggest article that might answer your question right away;
  • create a support request through our virtual assistant who will offer you to chat live with a support agent!

Thank you for choosing Wolters Kluwer.