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Hot topics - Week of March 30, 2025
NEW: Beginning March 24, 2025, the CRA will no longer accept direct deposit updates or changes submitted via EFILE
Consult this article for more details on this matter.
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Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter.
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This week most consulted articles from our Knowledge Base
  1. Form T1198 Efile Diagnostic error #002025 (Cantax) or E779 (Taxprep-CCH Ifirm Taxprep)
  2. Forms - CRA Efile error - Account number given in the attached T619 electronic transmittal records does not match the account number you used to sign in
  3. CRA FORMS: Can I transmit slips and T5013 returns using the federal transmitter number MM for 2023 and prior years?
  4. How do I register for the ''support.cch.com/oss/canada'' Support Platform?
  5. When will the next version of Taxprep, Cantax, or iFirm Taxprep be released?
  6. Cannot log in to the ''support.cch.com/oss/canada'' Support Platform
  7. How to configure the EFILE identification in CCH iFirm Taxprep?
  8. How do I download the latest version of the Cantax software?
  9. CCH iFirm Tax: How to send a return to Support

Products Support

Knowledge Base Video Library My support cases Latest News System Requirements
Date: 2024-Nov.-12
Cantax FormMaster
Microsoft .net 8.0 required for the next Cantax FormMaster releases

Dear Cantax FormMaster customers,

In order to ensure a smooth installation of the upcoming Cantax FormMaster product versions, the Microsoft .net 8.0 software environment must be installed on your computer prior to the installation of Cantax FormMaster.

If Microsoft .net 8.0 has not been installed, the following error message will appear when installing Cantax FormMaster and will prevent you from completing the installation of the tax program:



To avoid complications during the installation process of Cantax FormMaster, please make sure that Microsoft .net 8.0 (Microsoft Windows Desktop Runtime - 8.0.x (x64)) is installed on your computer.

If you notice that Microsoft .net 8.0 is not installed, please consult the procedure described in the article How do I install Microsoft .net 8.0.0 or a higher version (Microsoft Windows Desktop Runtime - 8.0.x (x64)) available in our knowledge base.


Register to the Wolters Kluwer Support Platform

Since July 22, 2024, Wolters Kluwer Canada provides customer support for Cantax exclusively through web tickets and chats on the Support Platform. This transition is part of Wolters Kluwer Canada’s ongoing investment in digital strategy and customer experience. The Support Platform is designed to ensure customers can quickly access helpful information whenever needed.

All customers must be registered on the Support Platform in order to submit, modify, and track their support cases. You can register with the Support Platform by consulting Register with our Support Platform.
 
For more details about the web ticketing system and best practices, watch the following “How to” videos:

Wolters Kluwer Canada