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Nouvel horaire téléphonique de nos équipes

Les lundis et mardis
De 8 h 30 à 18 h (HE)

En 2025, nous passerons à un soutien exclusivement numérique offert du lundi au vendredi. Nos experts continueront d'examiner chaque demande de soutien et d'y répondre de la manière la plus appropriée (ce qui peut inclure des appels téléphoniques ou des réponses par le biais des demandes en ligne).

Les demandes de soutien peuvent être soumises par la Plateforme de soutien 24 heures sur 24, 7 jours sur 7, ainsi que par clavardages en direct, lesquels sont traités en direct par nos agents de soutien du lundi au vendredi, de 8 h 30 à 18 h, HE.
Remarque : Les produits CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan et CCH Site Builder sont déjà uniquement supportés par demandes de soutien en ligne.
Plateforme de soutien : tout ce qu'il faut savoir
Veuillez consulter les vidéos ci-dessous pour savoir comment vous inscrire à la plateforme de soutien et optimiser son utilisation :

Soutien aux produits

Base de connaissances Bibliothèque de vidéos Mes cas de soutien Dernières nouvelles Configuration système
Date : 2020-août-6
Personal Taxprep
Troubleshooting Memos

2020-August-6 Versions
NT428 – Northwest Territories Tax – The planning rate corresponding to the tax payable of the 3rd tax bracket is incorrect

2019
2020-July-30
COVID-19 – The deadline for filing returns, payment of the tax balance and instalments has been postponed – Special GSTC payment and increase in the CCB

2020-July-21
Invoice – Manitoba Resident – Incorrect provincial sales tax (PST) rate

2019 v.5.0
2020-June-23
EFILE SUM – When a taxpayer receives a T4 slip and an income amount is entered in box 81, the amount in box 50371 of the EFILE SUM form is incorrect for purposes of calculating pensionable earnings under the CPP.

2019 v.2.0
and subsequent
2020-June-3
COVID-19 – The filing deadline for income tax returns, balance-due day and the June 15, 2020 instalment payment dates have been postponed – Special GSTC payment and increase in the CCB

2019
2020-May-27
Form TP-80.1 – Estimated income calculated when the business ceases carrying on its business in the fiscal period

2020-May-8
TP1 – Accelerated refund not claimed in a taxpayer’s income tax return filed after April 30, 2020

2020-May-5
Form TP-776.42 – The program does not claim the maximum amount of alternative minimum tax carry-over that can be used to reduce Québec tax payable

2020-April-16
Forms AUTO – Capital cost allowance section – CCA balance transfer of a class 10 vehicle

2020-April-14
Form T777, Capital Cost Allowance – The amount of recapture of capital cost allowance updated to line 10400 of the T1 return is incorrect.

2019 v.4.0
and prior versions
2020-April-10
Tax Credit for the Treatment of Infertility (Québec) – The rate corresponding to your family situation and family income on line 15 of Form TP-1029.8.66.2 might be incorrect.

2019
2020-April-3
The amount of federal tax payable might be incorrect in the Instalments worksheet 2019 v.1.0
2019 v.2.0
2019 v.3.0
2020-March-27
Area A of Forms T2125, T2121, T2042, T1163, T1273, T776 and Resource – CCA other than classes 10.1 and 13 – Problem concerning the calculation of the adjustment for current-year additions subject to the half-year rule 2019 v.3.0
Forms T776, TP-80, TP-128, Q2121 and Q2042 – CCA classes 54 and 55 – The capital cost allowance (CCA) amount is incorrect when it relates to personal use of motor vehicles

2019 v.1.0
2019 v.2.0
2019 v.3.0
2020-March-19
A message displays prompting users to update the EFILE number and password even when no changes were made.

2019 v.3.0
2020-March-11
Schedule 6 – The base amount on line 24 of Schedule 6 is incorrect for Alberta residents 2019 v.1.0
2019 v.2.0
2019 v.3.0
T2125 – The amount rolled forward on the line Work-in-progress (WIP) at the start of the year is incorrect

2019 v.1.0
2019 v.2.0
2020-February-28
Note that the problem, which was present from February 10 to February 28, 2020, has been corrected by the CRA:
Auto-fill my return: In certain situations, an HBP or LLP refund repayment is required by error 		2019 v.2.0
The location of the transmission database is not properly specified or is unavailable

2019 v.1.0
2019 v.2.0
2019-December-20
Schedule 14 – Removal of the climate action incentive for residents of New Brunswick and amount changes for Ontario, Manitoba and Saskatchewan residents

2019 v.1.0

To view the Personal Taxprep Troubleshooting Memos, consult the Knowledge Base.