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Hot topics - Week of November 17, 2024
Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation!
New telephone schedule for our teams

Mondays and Tuesdays
8:30 a.m. to 6 p.m. (ET)

Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform).

Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET.
Note:
 Cantax, CCH AnswerConnectAliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets.
Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it:
Date: 2020-Aug.-6
Personal Taxprep
Troubleshooting Memos

2020-August-6 Versions
NT428 – Northwest Territories Tax – The planning rate corresponding to the tax payable of the 3rd tax bracket is incorrect

2019
2020-July-30
COVID-19 – The deadline for filing returns, payment of the tax balance and instalments has been postponed – Special GSTC payment and increase in the CCB

2020-July-21
Invoice – Manitoba Resident – Incorrect provincial sales tax (PST) rate

2019 v.5.0
2020-June-23
EFILE SUM – When a taxpayer receives a T4 slip and an income amount is entered in box 81, the amount in box 50371 of the EFILE SUM form is incorrect for purposes of calculating pensionable earnings under the CPP.

2019 v.2.0
and subsequent
2020-June-3
COVID-19 – The filing deadline for income tax returns, balance-due day and the June 15, 2020 instalment payment dates have been postponed – Special GSTC payment and increase in the CCB

2019
2020-May-27
Form TP-80.1 – Estimated income calculated when the business ceases carrying on its business in the fiscal period

2020-May-8
TP1 – Accelerated refund not claimed in a taxpayer’s income tax return filed after April 30, 2020

2020-May-5
Form TP-776.42 – The program does not claim the maximum amount of alternative minimum tax carry-over that can be used to reduce Québec tax payable

2020-April-16
Forms AUTO – Capital cost allowance section – CCA balance transfer of a class 10 vehicle

2020-April-14
Form T777, Capital Cost Allowance – The amount of recapture of capital cost allowance updated to line 10400 of the T1 return is incorrect.

2019 v.4.0
and prior versions
2020-April-10
Tax Credit for the Treatment of Infertility (Québec) – The rate corresponding to your family situation and family income on line 15 of Form TP-1029.8.66.2 might be incorrect.

2019
2020-April-3
The amount of federal tax payable might be incorrect in the Instalments worksheet 2019 v.1.0
2019 v.2.0
2019 v.3.0
2020-March-27
Area A of Forms T2125, T2121, T2042, T1163, T1273, T776 and Resource – CCA other than classes 10.1 and 13 – Problem concerning the calculation of the adjustment for current-year additions subject to the half-year rule 2019 v.3.0
Forms T776, TP-80, TP-128, Q2121 and Q2042 – CCA classes 54 and 55 – The capital cost allowance (CCA) amount is incorrect when it relates to personal use of motor vehicles

2019 v.1.0
2019 v.2.0
2019 v.3.0
2020-March-19
A message displays prompting users to update the EFILE number and password even when no changes were made.

2019 v.3.0
2020-March-11
Schedule 6 – The base amount on line 24 of Schedule 6 is incorrect for Alberta residents 2019 v.1.0
2019 v.2.0
2019 v.3.0
T2125 – The amount rolled forward on the line Work-in-progress (WIP) at the start of the year is incorrect

2019 v.1.0
2019 v.2.0
2020-February-28
Note that the problem, which was present from February 10 to February 28, 2020, has been corrected by the CRA:
Auto-fill my return: In certain situations, an HBP or LLP refund repayment is required by error
2019 v.2.0
The location of the transmission database is not properly specified or is unavailable

2019 v.1.0
2019 v.2.0
2019-December-20
Schedule 14 – Removal of the climate action incentive for residents of New Brunswick and amount changes for Ontario, Manitoba and Saskatchewan residents

2019 v.1.0

To view the Personal Taxprep Troubleshooting Memos, consult the Knowledge Base.