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Hot topics - Week of March 9, 2025
Release of Taxprep for Trusts 2025 v.2.0
This version will allow you to EFILE all types of returns, with the exception of returns that include capital gains or losses, as we are still awaiting certification from the CRA. All types of returns can be paper filed with this version, without any exclusions. It will also include the ability for trusts to electronically transmit Form T1135, Foreign Income Verification Statement. Download the version. End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter. Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Watch videos to find out everything you need to know about the support platform: Having trouble connecting to the support platform?
The Support Platform Help Centre contains a live chat that will allow you to chat with a real agent to resolve these technical issues. It also centralizes all the articles and videos you need to get the best out of the web ticketing system. Important note: The live chat staff will ONLY be able to assist you with login issues – any other request will need to be submitted via a support case, once the login issue has been resolved. This week most consulted articles from our Knowledge Base
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