New telephone schedule for our teams

Monday to Wednesday
8:30 a.m. to 6 p.m. (ET)

Register with our Support Platform to contact us by creating a web ticket. Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, between 8:30 a.m. and 6:00 p.m. ET.
Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are now only supported by web tickets.

Login credentials for In-Depth program
If you have not received your login credentials for access to the In-Depth tax program, please see article I have not received credentials to access the In-Depth tax program in CCH AnswerConnect

This week most consulted articles from our Knowledge Base

1. How to enter capital gain with the new inclusion rate of 66.66% in T1, T2 and T3?
2. How do I reset my password on the ''support.cch.com/oss/canada'' Support Platform?
3. Where can I find the release notes for CCH iFirm? 
4. When trying to log in to my CCH iFirm site, I get a message that it is down for maintenance
5. What is the T3 Schedule 15, how do I prepare it, and can I enter the required information before the release of the 2024 version?
6. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
7. T3 - Do we have a payment slip? When will the new T3AO remittance voucher form be available?
8. How do I download Taxprep?
9. How do I import Taxprep or Cantax files into CCH iFirm Taxprep?
10. How do I prepare an amended T2 return for EFILE?
11. How do I export data from a return in CCH iFirm Taxprep?
12. T1ADJ - ReFile what are amended return exclusions?
13. How do I reset my password for CCH iFirm?
14. The CO-17 return is rejected with error code 13966 - Unauthorized user.
15. Learn more about sending documents to be signed using CCH iFirm