Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation!

New telephone schedule for our teams

Mondays and Tuesdays
8:30 a.m. to 6 p.m. (ET)

Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform).

Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET.
Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets.

Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it:

• How to Register With the Support Platform to Begin
• How to Open a Support Case
• How to Manage Your Support Cases
• How to Reset Your Support Platform Password

This week most consulted articles from our Knowledge Base

1. ARTICLE UPDATED on Nov. 19, 2024: FAQ FT22024-001 – Federal – Increase in capital gains inclusion rate from one half to two thirds
2. How to add a licence or security role in CCH iFirm 
3. When will the next version of Taxprep, Cantax, or iFirm Taxprep be released? 
4. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform? 
5. How do I reset my password for CCH iFirm? 
6. How do I update my support case on the ''support.cch.com/oss/canada'' Support Platform? 
7. How to configure the EFILE identification in CCH iFirm Taxprep?