Chat with our virtual assistant
Hot topics - Week of June 29, 2025
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter.
Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.

Watch videos to find out everything you need to know about the support platform:

Products Support

Knowledge Base Video Library My support cases Latest News System Requirements
Date: 2020-Oct.-23
Taxprep Forms
Troubleshooting Memos

2020-October-23 Versions
The basic rate and the proportional rate of the HSF contribution for a total payroll between $1,000,000 and $6,000,000 are incorrect for 2020

2019
2020-July-29
The payments of the tax balance expected between September 1 and September 29, 2020, is extended to September 30, 2020.

2020-June-10
The deadline for filing the return and forms and the date for the balance-due day have been postponed. 2019 v.1.0
2019 v.2.0
2019 v.3.0
2019 v.4.0
The deadline for filing the return of partnerships and the date for the balance-due day have been postponed.

2020-April-3
The deadline for filing registered charity information returns has been postponed. 2019 v.1.0
2019 v.2.0
2019 v.3.0
2020-February-28
The location of the transmission database is not properly specified or is unavailable

2019 v.1.0
2019 v.2.0
2020-February-14
A decimal separator added automatically following the entry of a digit

2019 v.2.0
2020-February-12
Advanced Network Version – Cannot launch the application, because the Network version data is invalid or corrupted

2020-January-21
Negative values displayed as positive values when the regional settings format is set to Français (Canada)

2019 v.1.0
2019-December-20
Label printing is not working


To view the Taxprep Forms Troubleshooting Memo, consult the Knowledge Base.