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Hot topics - Week of December 15, 2024
Wolters Kluwer Canada wishes you Happy Holidays!
Customer Service and Support Centre - Modified Business Hours for the 2024 Holiday Season (ET) Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate web site. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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Date: 2021-Mar.-3
CCH Scan – Catalog Update (v.17.2.5.12)
Catalog updates must be installed to be able to process the new and revised forms for 2020 that are published throughout tax season. Using the most up to date catalog ensures that CCH Scan correctly enhances data extraction for slips that can be processed using the CCH Scan AutoFlow Technology.
The Auto Update option is enabled by default on the General Settings tab of CCH Scan Administrator. The update will therefore be downloaded and installed automatically, unless you chose to disable the option.
Revised Forms
Want to Contribute to Catalog Updates?
A good reason to do so is if you often have T-slips that are bookmarked in the PDF, but whose values are not imported into Taxprep. A possible cause is that a specific version of a form which is not in the catalog is used in your area, or when the quality of the image is not sufficient to correctly identify the form.
By right-clicking and selecting Show All Forms in the CCH Scan Validation tool, you will see which forms did not extract: they will appear in grey italics in the list of forms. Simply click the e-mail icon in the CCH Scan Validation window to submit an encrypted version of the image file to Wolters Kluwer Canada. The file will be processed as per Wolters Kluwer Canada's privacy policy, and if it is a new variation of a form, it will be added to a CCH Scan catalog update to improve extraction.
Note: The Enable Files To Be Emailed To Wolters Kluwer check box must be selected in CCH Scan Administrator, under the Folder Settings tab, in order for this e-mail icon to be available in CCH Scan Validation.
You can also contribute to the catalog updates by submitting slips via the Submit Files to Wolters Kluwer functionality available in the CCH Scan Workstation tool.
Note: The Enable Files To be Uploaded To Wolters Kluwer check box must be selected in CCH Scan Administrator, under the General Settings tab, in order for the Submit Files to Wolters Kluwer functionality to be available in CCH Scan Validation and CCH Scan Workstation.
If you have any questions, please do not hesitate to contact the CCH Scan Support team by e-mail at csupport@wolterskluwer.com or by phone at 1-800-268-4522.
Catalog updates must be installed to be able to process the new and revised forms for 2020 that are published throughout tax season. Using the most up to date catalog ensures that CCH Scan correctly enhances data extraction for slips that can be processed using the CCH Scan AutoFlow Technology.
The Auto Update option is enabled by default on the General Settings tab of CCH Scan Administrator. The update will therefore be downloaded and installed automatically, unless you chose to disable the option.
Revised Forms
| Document Name | Title or Description of the Document |
| T2200 | Declaration of Conditions of Employment |
| T2200S | Declaration of Conditions of Employment for Working at Home Due to COVID-19 |
| T5013 | Statement of Partnership Income |
| T1090 | Death of a RRIF Annuitant – Designated Benefit or Joint Designation on the Death of a PRPP Member |
| T2042 | Statement of Farming Activities |
| TP-59.S | Expenses Related to Working Remotely Because of the COVID-19 Pandemic |
| TP-752.0.14 | Certificate Respecting an Impairment |
Want to Contribute to Catalog Updates?
A good reason to do so is if you often have T-slips that are bookmarked in the PDF, but whose values are not imported into Taxprep. A possible cause is that a specific version of a form which is not in the catalog is used in your area, or when the quality of the image is not sufficient to correctly identify the form.
By right-clicking and selecting Show All Forms in the CCH Scan Validation tool, you will see which forms did not extract: they will appear in grey italics in the list of forms. Simply click the e-mail icon in the CCH Scan Validation window to submit an encrypted version of the image file to Wolters Kluwer Canada. The file will be processed as per Wolters Kluwer Canada's privacy policy, and if it is a new variation of a form, it will be added to a CCH Scan catalog update to improve extraction.
Note: The Enable Files To Be Emailed To Wolters Kluwer check box must be selected in CCH Scan Administrator, under the Folder Settings tab, in order for this e-mail icon to be available in CCH Scan Validation.
You can also contribute to the catalog updates by submitting slips via the Submit Files to Wolters Kluwer functionality available in the CCH Scan Workstation tool.
Note: The Enable Files To be Uploaded To Wolters Kluwer check box must be selected in CCH Scan Administrator, under the General Settings tab, in order for the Submit Files to Wolters Kluwer functionality to be available in CCH Scan Validation and CCH Scan Workstation.
If you have any questions, please do not hesitate to contact the CCH Scan Support team by e-mail at csupport@wolterskluwer.com or by phone at 1-800-268-4522.