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Hot topics - Week of November 17, 2024
Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation! New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform). Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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Date: 2020-June-15
Corporate Taxprep
Corporate Taxprep 2020 v.1.0 Launch
We are pleased to announce the release of Corporate Taxprep 2020 v.1.0.
This version can be used to prepare corporate tax returns for taxation years beginning on or after January 1, 2017, and ending on or before October 31, 2020.
The CD-ROMs will be shipped starting the week of June 21, 2020.
What's new in this version
The following is a brief summary of the changes included in Corporate Taxprep 2020 v.1.0.
To learn more about Corporate Taxprep and the new features, consult the program's Help as well as the Release Notes and QuickStart Guide available in the Professional Centre (accessible by clicking the Menu button).
End of support for Windows 7 and Windows Server 2008 R2 SP1
As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mails sent on September 3 and December 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.
For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.
Important Update for Corporate Taxprep Users in a COVID-19 World!
Stay abreast of all the current legislation in this ever changing COVID-19 environment!
Register Today for this Webinar!
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
Corporate Taxprep requires an activation key to install the program and related optional modules (Specialized Information, Corporation Internet Filing or Network). If you choose to use them, simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Training
To familiarize yourself with functionalities of the new enhanced Taxprep interface, consult the different videos available in the Corporate Taxprep Help Centre.
To consult the different training options available regarding Corporate Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.
Corporate Taxprep 2020 v.1.0 Launch
We are pleased to announce the release of Corporate Taxprep 2020 v.1.0.
This version can be used to prepare corporate tax returns for taxation years beginning on or after January 1, 2017, and ending on or before October 31, 2020.
| IMPORTANT! The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the https://www.wolterskluwer.ca Web site.
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The CD-ROMs will be shipped starting the week of June 21, 2020.
What's new in this version
The following is a brief summary of the changes included in Corporate Taxprep 2020 v.1.0.
- General information
Having experienced consequences related to the current COVID-19 pandemic, the CRA has updated a limited number of elements of their assessment system at the beginning of June 2020. For this version, the CRA asked us not to perform any changes to forms or calculations relating to a CRA-administered topic except for the addition of Schedule 58 and of a line on Schedule 200. The objective of this strategy is to ensure that the program and the assessment system perform the same calculations. We invite you to consult the article Information relating to version 2020 1.0 of Corporate Taxprep and CCH iFirm Tax T2 in our Knowledge Base for more information.
- Schedule 58, Canadian Journalism Labour Tax Credit (Jump Code: 58)
This new schedule is used to calculate the refundable labour tax credit for a qualifying journalism organization with a taxation year starting after December 31, 2018.
- AT1 Schedule 13, Alberta Capital Cost Allowance (Jump Code: A13)
In order to help you better monitor accelerated investment incentive properties, several columns have been added to the form.
To learn more about Corporate Taxprep and the new features, consult the program's Help as well as the Release Notes and QuickStart Guide available in the Professional Centre (accessible by clicking the Menu button).
End of support for Windows 7 and Windows Server 2008 R2 SP1
As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mails sent on September 3 and December 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.
For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.
Important Update for Corporate Taxprep Users in a COVID-19 World!
Stay abreast of all the current legislation in this ever changing COVID-19 environment!
Register Today for this Webinar!
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
Corporate Taxprep requires an activation key to install the program and related optional modules (Specialized Information, Corporation Internet Filing or Network). If you choose to use them, simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Training
To familiarize yourself with functionalities of the new enhanced Taxprep interface, consult the different videos available in the Corporate Taxprep Help Centre.
To consult the different training options available regarding Corporate Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.