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End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
As of January 1, 2025, the customer support teams will offer their high-quality service exclusively through digital channels, and will no longer offer incoming phone support. See the communication sent on this matter for further details.
Register for our Support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.
Support Platform Help Centre
Having trouble registering or logging in to the platform? The Support Platform Help Centre contains a live chat that will allow you to chat with a real agent to resolve these technical issues. It also centralizes all the articles and videos you need to get the best out of the web ticketing system.
Important note: The live chat staff will ONLY be able to assist you with login issues – any other request will need to be submitted via a support case, once the login issue has been resolved. 
This week most consulted articles from our Knowledge Base
  1. CRA Efile error - account number given in the attached T619 electronic transmittal records does not match the account number you used to sign in
  2. What identification numbers do I need to be able to file slips or a T5013 return electronically, and how do I set the options in the program?
  3. Form CRA Efile error - Invalid formatting detected in one or more field
  4. How do I register for the ''support.cch.com/oss/canada'' Support Platform?
  5. When will the next version of Taxprep, Cantax, or iFirm Taxprep be released?
  6. CRA ERROR CODE 503.0 - The web address for Federal EFILE does not redirect to the appropriate CRA page
  7. CRA FORMS: Can I transmit slips and T5013 returns using the federal transmitter number MM for 2023 and prior years?
  8. CRA ERROR T5 slip "Filer account number is missing or invalid for this type of return"
  9. Cannot log in to the ''support.cch.com/oss/canada'' Support Platform
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Date: 2020-Jan.-22
Taxprep for Trusts
Release of Taxprep for Trusts 2020 v.1.0

We are pleased to announce the release of Taxprep for Trusts 2020 v.1.0.
This program can now be downloaded from our Web site.

IMPORTANT!
The minimum subscription term for this product is one year.
If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the https://www.wolterskluwer.ca Web site.

Download Now!

The CD-ROMs will be shipped starting the week of January 26, 2020.

This version includes several updates and enhancements. Consult the Release Notes for more information.

To learn more about Taxprep for Trusts and the new features, consult the program's Help as well as the Release Notes and QuickStart Guide available in the Professional Centre (accessible by clicking the Menu button).


Activation Key

An activation key is required to install Taxprep for Trusts. Simply enter the applicable key when prompted. To access your activation key, log on to your "Files Centre" from the Taxprep Download Centre page. In the Dashboard page, click the Activation Key(s) button in the “Download” section.


End of support for Windows 7 and Windows Server 2008 R2 SP1

As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mails sent on September 3 and December 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.

For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.


Consult our Knowledge Base to quickly find the information you need!

Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.


Training

To allow you to familiarize yourself with the new enhanced Taxprep interface, the Taxprep – New User interface free live Webinar is available to you. To learn about the presentation dates and register for the session most convenient for you, consult the training sessions calendar.

To consult the different training options available regarding Taxprep (seminars, webinars, tutorials and more), access the Training section of the Taxprep Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.

For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.