|
Hot topics - Week of June 29, 2025
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter. Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Watch videos to find out everything you need to know about the support platform: This week most consulted articles from our Knowledge Base
|
WARNING! Please take note that the content of this page has expired or is not active.
Dear Customer,
Please note that if you are using the integration between CCH iFirm and Taxprep and if Windows 7 is installed on your workstation, you may experience problems with the integration between the Taxprep and CCH iFirm products.
If so, make sure you have the latest version of Windows 7 and install the necessary updates, as required.
Then, please follow these steps :
-
Click the link below to access a .zip file containing the registry key:
Registry key to download -
Unzip the file.
- Install the key by double-clicking the downloaded file.
Please feel free to contact our technical support team by phone at 1-800-268-4522 or by e-mail to csupport@wolterskluwer.com if you have any questions.
Sincerely,
Wolters Kluwer Canada
Sent in June 2019:
Dear Customer,
Data security is a top concern for accountants. Data security is also a top concern for Wolters Kluwer Tax & Accounting North America. We continue to work diligently to address security issues that may impact our solutions and partner with our customers in the ongoing effort to help secure your data.
Accordingly, we wanted to share some important information and reminders regarding safeguarding your organization’s data and your client’s personal information.
As communicated before, TLS 1.2 is now the only SSL/TLS protocol we are supporting. To ensure that the integration between Taxprep products and CCH iFirm continues to work properly, you will need to upgrade your Microsoft® .Net Framework to version 4.6.2 or higher before mid-July and install the most recent versions of Taxprep products. If you also need to use the integration between CCH iFirm and Taxprep with previous versions of Taxprep products, please contact our technical support team (see contact details below). Note that not updating the Microsoft .Net Framework version will only have an impact on the integration between CCH iFirm and Taxprep, but we recommend all customers to proceed with that upgrade as it contributes to implementing the most up-to-date data security best practices.
For further information, see the Microsoft .NET Framework page (https://www.microsoft.com/en-us/download/details.aspx?id=53345). The update will take approximately ten minutes, depending on your hardware.
Please feel free to contact our technical support team by phone at 1-800-268-4522 or by e-mail to csupport@wolterskluwer.com if you have any questions.
Wolters Kluwer Canada