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Hot topics - Week of December 15, 2024
Wolters Kluwer Canada wishes you Happy Holidays!
Customer Service and Support Centre - Modified Business Hours for the 2024 Holiday Season (ET) Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate web site. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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Date: 2017-Nov.-8
CCH Engagement – Troubleshooting Memo (November 8, 2017)
UPDATE AVAILABLE – CCH Engagement menu commands not available on the add-in ribbon and contextual menu in Microsoft® Excel® Workpapers when version 1707 of Microsoft Office® 365TM is used
Problem:
As mentionned in the troubleshooting memo published on October 4, 2017, a problem has been detected in version 1707 (Build 8326.2107) of Microsoft Office 365, which was released last September and includes the stand-alone version of Microsoft Office 2016. This problem prevents the CCH Engagement menu commands on the ribbon and contextual menu from displaying in Microsoft Excel workpapers.
Solution:
If you are experiencing this display probem, a hotfix can be installed by following the instructions in this Knowledge Base article, Microsoft Office 365™ September update results in multiple addin issues in CCH Prosystem fx Engagement or Workpaper Manager.
In addition, Microsoft has released an update through one of its update channels which corrects a problem where trial balance reports displayed duplicate rows. For more information about this problem, consult our support site. This update will not correct trial balance reports that were corrupted before resolution of the problem, but it will prevent any future corruption from occurring. Therefore, if one of your reports was corrupted, it will need to be created again.
Should you have any questions, please contact our Support Centre at 1-800-268-4522 or send an e-mail to csupport@wolterskluwer.com.
Sincerely,
Wolters Kluwer Canada
UPDATE AVAILABLE – CCH Engagement menu commands not available on the add-in ribbon and contextual menu in Microsoft® Excel® Workpapers when version 1707 of Microsoft Office® 365TM is used
Problem:
As mentionned in the troubleshooting memo published on October 4, 2017, a problem has been detected in version 1707 (Build 8326.2107) of Microsoft Office 365, which was released last September and includes the stand-alone version of Microsoft Office 2016. This problem prevents the CCH Engagement menu commands on the ribbon and contextual menu from displaying in Microsoft Excel workpapers.
Solution:
If you are experiencing this display probem, a hotfix can be installed by following the instructions in this Knowledge Base article, Microsoft Office 365™ September update results in multiple addin issues in CCH Prosystem fx Engagement or Workpaper Manager.
In addition, Microsoft has released an update through one of its update channels which corrects a problem where trial balance reports displayed duplicate rows. For more information about this problem, consult our support site. This update will not correct trial balance reports that were corrupted before resolution of the problem, but it will prevent any future corruption from occurring. Therefore, if one of your reports was corrupted, it will need to be created again.
Should you have any questions, please contact our Support Centre at 1-800-268-4522 or send an e-mail to csupport@wolterskluwer.com.
Sincerely,
Wolters Kluwer Canada