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Hot topics - Week of April 6, 2025
NEW: Beginning March 24, 2025, the CRA will no longer accept direct deposit updates or changes submitted via EFILE
Consult this article for more details on this matter. End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter. Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Watch videos to find out everything you need to know about the support platform: This week most consulted articles from our Knowledge Base
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Date: 2015-Mar.-4
Cantax T1Plus
CRA Tax Data Delivery service - Certain slips tripled as a result of download
Dear Cantax client:
Because of a technical problem, the CRA's Tax Data Delivery service is currently not available. We are working jointly with the CRA to solve this problem as quickly as possible. For that reason, we suggest that you try using the service again later.
Also note that a problem relating to the CRA systems occurred on March 3, 2015. If you downloaded data on that date, certain slips might have been downloaded three times into the TDD form. We have determined that this problem occurred for T4 and T4A slips. However, make sure that this problem does not affect other slips.
Thank you for trusting our software program.
Cantax T1 Team
CRA Tax Data Delivery service - Certain slips tripled as a result of download
Dear Cantax client:
Because of a technical problem, the CRA's Tax Data Delivery service is currently not available. We are working jointly with the CRA to solve this problem as quickly as possible. For that reason, we suggest that you try using the service again later.
Also note that a problem relating to the CRA systems occurred on March 3, 2015. If you downloaded data on that date, certain slips might have been downloaded three times into the TDD form. We have determined that this problem occurred for T4 and T4A slips. However, make sure that this problem does not affect other slips.
Thank you for trusting our software program.
Cantax T1 Team