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Hot topics - Week of April 6, 2025
NEW: Beginning March 24, 2025, the CRA will no longer accept direct deposit updates or changes submitted via EFILE
Consult this article for more details on this matter. End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter. Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Watch videos to find out everything you need to know about the support platform: This week most consulted articles from our Knowledge Base
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Date: 2025-Mar.-13
Cantax T1Plus 2024 Release!
We are pleased to announce that our Cantax T1Plus (version 24.3.3xx.110) software is now available for download.
Please see the Release Notes for the highlights of this release. The Release Notes are accessible on our Web site and from the Welcome box in the program.
Activation Key
Please make sure that the workstation's regional settings are set to English (Canada or United States).
Cantax T1 requires an activation key to install the software, which includes various modules. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Cantax T1Plus 2024, the activation key will not be required.
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since July 22, 2024, Wolters Kluwer Canada provides customer support for Cantax exclusively through web tickets and chats on the Support Platform. This transition is part of Wolters Kluwer Canada’s ongoing investment in digital strategy and customer experience. The Support Platform is designed to ensure customers can quickly access helpful information whenever needed.
All customers must be registered on the Support Platform in order to submit, modify, and track their support cases. You can register for the Support Platform by consulting Register for our Support Platform.
Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles to consult. Based on the content of our knowledge base, these answers quickly provide all the information you need to get on with your work. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation!
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Cantax T1 (seminars, webinars, tutorials and more), access the “Training” section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
Videos available on the Web site
To learn more about Cantax or to become familiar with the features, consult the videos available at https://support.wolterskluwer.ca!
We are pleased to announce that our Cantax T1Plus (version 24.3.3xx.110) software is now available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please register to our Support Platform and submit a support ticket or log on to "My Account" on the Wolters Kluwer Web site.
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This version allows you to EFILE or paper file all types of T1 returns, including capital gains or losses. However, the following forms cannot be filed, as we are still awaiting certification from the CRA:
- Forms relating to multiple jurisdictions; and
- Forms relating to emigrants and non-residents.
Please see the Release Notes for the highlights of this release. The Release Notes are accessible on our Web site and from the Welcome box in the program.
Activation Key
Please make sure that the workstation's regional settings are set to English (Canada or United States).
Cantax T1 requires an activation key to install the software, which includes various modules. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Cantax T1Plus 2024, the activation key will not be required.
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since July 22, 2024, Wolters Kluwer Canada provides customer support for Cantax exclusively through web tickets and chats on the Support Platform. This transition is part of Wolters Kluwer Canada’s ongoing investment in digital strategy and customer experience. The Support Platform is designed to ensure customers can quickly access helpful information whenever needed.
All customers must be registered on the Support Platform in order to submit, modify, and track their support cases. You can register for the Support Platform by consulting Register for our Support Platform.
For more details about the web ticketing system and best practices, watch the following “How to” videos:
- How to Register for the Support Platform to Begin
- How to Open a Support Case
- How to Manage Your Support Cases
- How to Reset Your Support Platform Password
Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles to consult. Based on the content of our knowledge base, these answers quickly provide all the information you need to get on with your work. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation!
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Cantax T1 (seminars, webinars, tutorials and more), access the “Training” section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
Videos available on the Web site
To learn more about Cantax or to become familiar with the features, consult the videos available at https://support.wolterskluwer.ca!