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Hot topics - Week of February 9, 2025
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
As of January 1, 2025, the customer support teams will offer their high-quality service exclusively through digital channels, and will no longer offer incoming phone support. See the communication sent on this matter for further details.
Register for our Support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.
Support Platform Help Centre
Having trouble registering or logging in to the platform? The Support Platform Help Centre contains a live chat that will allow you to chat with a real agent to resolve these technical issues. It also centralizes all the articles and videos you need to get the best out of the web ticketing system.
Important note: The live chat staff will ONLY be able to assist you with login issues – any other request will need to be submitted via a support case, once the login issue has been resolved. 
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Date: 2024-Oct.-7
Important Update: Expanded Digital Support Services Starting October 9, 2024

Dear Valued Customer,

Starting Wednesday, October 9, 2024, Wolters Kluwer Tax & Accounting Canada will offer customer support exclusively through web tickets and chats on Wednesdays, in addition to Thursdays and Fridays which have been in place since August.

As mentioned in our July communication, we are evolving our support approach to align with our ongoing investment in digital strategy and customer experience. Over the past year, more customers have been choosing to submit their support cases through our Support Platform.

Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform).

For the remainder of the year, we will continue onboarding customers to our Support Platform to ensure everyone has the opportunity to become familiar with this new way of working. We will also focus on expanding our digital support services, including the release of our Advanced Virtual Agent 2.0 at the end of October. Combined with GenAI, our Advanced Virtual Agent will provide direct descriptive answers to your queries rather than a list of articles, allowing you to benefit from a more efficient virtual conversation 24/7.

Please remember that customers must register on the Support Platform in order to submit, modify, and track their support cases. You can register by following the instructions at the following link: Register with our Support Platform.

Thank you for your continued support.

Wolters Kluwer Tax & Accounting Canada