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Sujets d'actualité - Semaine du 20 octobre 2024
Nouvel horaire téléphonique de nos équipes
Les lundis et mardis De 8 h 30 à 18 h (HE) En 2025, nous passerons à un soutien exclusivement numérique offert du lundi au vendredi. Nos experts continueront d'examiner chaque demande de soutien et d'y répondre de la manière la plus appropriée (ce qui peut inclure des appels téléphoniques ou des réponses par le biais des demandes en ligne). Les demandes de soutien peuvent être soumises par la Plateforme de soutien 24 heures sur 24, 7 jours sur 7, ainsi que par clavardages en direct, lesquels sont traités en direct par nos agents de soutien du lundi au vendredi, de 8 h 30 à 18 h, HE. Remarque : Les produits CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan et CCH Site Builder sont déjà uniquement supportés par demandes de soutien en ligne. Plateforme de soutien : tout ce qu'il faut savoir
Veuillez consulter les vidéos ci-dessous pour savoir comment vous inscrire à la plateforme de soutien et optimiser son utilisation : Articles les plus consultés de notre base de connaissances cette semaine
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Cet article est disponible en anglais seulement
Date : 2024-oct.-7
Important Update: Expanded Digital Support Services Starting October 9, 2024
Dear Valued Customer,
Starting Wednesday, October 9, 2024, Wolters Kluwer Tax & Accounting Canada will offer customer support exclusively through web tickets and chats on Wednesdays, in addition to Thursdays and Fridays which have been in place since August.
As mentioned in our July communication, we are evolving our support approach to align with our ongoing investment in digital strategy and customer experience. Over the past year, more customers have been choosing to submit their support cases through our Support Platform.
Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform).
For the remainder of the year, we will continue onboarding customers to our Support Platform to ensure everyone has the opportunity to become familiar with this new way of working. We will also focus on expanding our digital support services, including the release of our Advanced Virtual Agent 2.0 at the end of October. Combined with GenAI, our Advanced Virtual Agent will provide direct descriptive answers to your queries rather than a list of articles, allowing you to benefit from a more efficient virtual conversation 24/7.
Please remember that customers must register on the Support Platform in order to submit, modify, and track their support cases. You can register by following the instructions at the following link: Register with our Support Platform.
Thank you for your continued support.
Wolters Kluwer Tax & Accounting Canada
Dear Valued Customer,
Starting Wednesday, October 9, 2024, Wolters Kluwer Tax & Accounting Canada will offer customer support exclusively through web tickets and chats on Wednesdays, in addition to Thursdays and Fridays which have been in place since August.
As mentioned in our July communication, we are evolving our support approach to align with our ongoing investment in digital strategy and customer experience. Over the past year, more customers have been choosing to submit their support cases through our Support Platform.
Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform).
For the remainder of the year, we will continue onboarding customers to our Support Platform to ensure everyone has the opportunity to become familiar with this new way of working. We will also focus on expanding our digital support services, including the release of our Advanced Virtual Agent 2.0 at the end of October. Combined with GenAI, our Advanced Virtual Agent will provide direct descriptive answers to your queries rather than a list of articles, allowing you to benefit from a more efficient virtual conversation 24/7.
Please remember that customers must register on the Support Platform in order to submit, modify, and track their support cases. You can register by following the instructions at the following link: Register with our Support Platform.
Thank you for your continued support.
Wolters Kluwer Tax & Accounting Canada