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Hot topics - Week of July 6, 2025
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter.
Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.

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Tis week most consulted articles from our Knowledge Base
  1. How do I register for the ''support.cch.com/oss/canada'' Support Platform?
  2. CRA FORMS: Can I transmit slips and T5013 returns using the federal transmitter number MM for 2023 and prior years?
  3. Cannot log in to the ''support.cch.com/oss/canada'' Support Platform"
  4. How to clear browser cache in Chrome or Edge
  5. iFirm User Has No Access to Tax Products
  6. How do I reset my password on the ''support.cch.com/oss/canada'' Support Platform?
  7. How do I prepare an amended federal T1 return to transmit it electronically (EFILE)?
  8. "Cannot continue the operation because the location of the transmission database is not available or is not specified correctly"
  9. Forms - CRA Efile error - Account number given in the attached T619 electronic transmittal records does not match the account number you used to sign in
  10. FAQ – FT12024-001 – Decommission of the CRA’s authorization service in EFILE software for individuals (T1)
Date: 2024-Feb.-13
CCH Scan – Catalog Update (v.20.0.3.15)

Catalog updates must be installed to be able to process the new and revised forms for 2023 that are published throughout tax season. Using the most up to date catalog ensures that CCH Scan correctly enhances data extraction for slips that can be processed using the CCH Scan AutoFlow Technology.

The Auto Update option is enabled by default on the General Settings tab of CCH Scan Administrator. The update will therefore be downloaded and installed automatically, unless you chose to disable the option.


Revised Forms
 
Document Name Title or Description of the Document
T4FHSA First Home Savings Account Statement
RL-32 Slip First Home Savings Account (FHSA) 
T101 Statement of Resource Expenses
T5013 Statement of Partnership Income


New: Introducing Wolters Kluwer Support Platform

As part of our commitment to service, Wolters Kluwer is pleased to announce the launch of our new Support Platform.

Register to our Support Platform to submit, modify and track all your support requests in a single location. A chat feature powered by our virtual assistant is also included, with access to over 40,000 articles from our knowledge base to ensure your inquiries are addressed promptly. Note that since December 1, 2023, the Support Centre no longer offers an email support service, which has been replaced by our new support ticketing system.

If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?

Register now to our Support Platform and take advantage of all the benefits it has to offer!

If you have any questions, please do not hesitate to contact the CCH Scan Support team by submitting a support ticket or by calling us at 1-800-268-4522.