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Hot topics - Week of December 22, 2024
Wolters Kluwer Canada wishes you Happy Holidays!
Customer Service and Support Centre - Modified Business Hours for the 2024 Holiday Season (ET) Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate web site. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: Last week most consulted articles from our Knowledge Base
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Date: 2024-Feb.-7
Cantax FormMaster
Release of Cantax FormMaster 2023 v.2.0
We are pleased to announce the release of Cantax FormMaster 2023 v.2.0, which is now available for download. Please note that we no longer ship CD-ROMs. Cantax FormMaster is now only available for download.
Please read the Release Notes for more details about this version. To review the updates and additions contained in Cantax FormMaster 2023 v.2.0, consult the Updates and Additions table.
New: Introducing Wolters Kluwer Support Platform
As part of our commitment to service, Wolters Kluwer is pleased to announce the launch of our new Support Platform.
Register to our Support Platform to submit, modify and track all your support requests in a single location. A chatbot system and a live chat feature powered by our virtual assistant are also included, with access to over 40,000 articles from our knowledge base. Note that since December 1, 2023, the Support Centre no longer offers an email support service, which has been replaced by our new support ticketing system.
If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?
Register now to our Support Platform and take advantage of all the benefits it has to offer!
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
An activation key is required to install the Cantax FormMaster program; simply enter it when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Cantax FormMaster 2023, the activation key will not be required.
Training
To consult the different training options available regarding Cantax FormMaster (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help/Get Cantax Training.
Release of Cantax FormMaster 2023 v.2.0
We are pleased to announce the release of Cantax FormMaster 2023 v.2.0, which is now available for download. Please note that we no longer ship CD-ROMs. Cantax FormMaster is now only available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please register to our Support Platform and submit a support ticket or log on to "My Account" on the Wolters Kluwer Web site.
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Please read the Release Notes for more details about this version. To review the updates and additions contained in Cantax FormMaster 2023 v.2.0, consult the Updates and Additions table.
New: Introducing Wolters Kluwer Support Platform
As part of our commitment to service, Wolters Kluwer is pleased to announce the launch of our new Support Platform.
Register to our Support Platform to submit, modify and track all your support requests in a single location. A chatbot system and a live chat feature powered by our virtual assistant are also included, with access to over 40,000 articles from our knowledge base. Note that since December 1, 2023, the Support Centre no longer offers an email support service, which has been replaced by our new support ticketing system.
If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?
Register now to our Support Platform and take advantage of all the benefits it has to offer!
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
An activation key is required to install the Cantax FormMaster program; simply enter it when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Cantax FormMaster 2023, the activation key will not be required.
Training
To consult the different training options available regarding Cantax FormMaster (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help/Get Cantax Training.