Hot topics - Week of February 9, 2025
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
As of January 1, 2025, the customer support teams will offer their high-quality service exclusively through digital channels, and will no longer offer incoming phone support. See the communication sent on this matter for further details. Register for our Support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Support Platform Help Centre
Having trouble registering or logging in to the platform? The Support Platform Help Centre contains a live chat that will allow you to chat with a real agent to resolve these technical issues. It also centralizes all the articles and videos you need to get the best out of the web ticketing system. Important note: The live chat staff will ONLY be able to assist you with login issues – any other request will need to be submitted via a support case, once the login issue has been resolved. This week most consulted articles from our Knowledge Base
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Date: 2024-Oct.-23
Taxprep for Trust
Troubleshooting Memos
To view the Taxprep for Trust Troubleshooting Memos, consult the Knowledge Base.
Troubleshooting Memos
2024-October-23 | Versions |
The type of trust Non-profit organization-subsection 149(5) trust (code 330) should not be excluded from the applicability of Schedule 15
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2024 v.4.0 |
2024-March-1 | |
The identification number carried over to Part 5 of Form TP-646 from Schedule 15 is incorrect
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2024 v.2.0 |
2024-February-26 | |
The capital cost allowance calculated for accelerated investment incentive property acquired in 2024 is incorrect
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2024 v.1.0 2024 v.2.0 2024 v.3.0 |
2024-February-1 | |
The current year reserve in Schedule 2 for qualified small business corporation shares is not being reported to the correct year when rolling forward or when the file is opened for the first time in the new version
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2024 v.1.0 |
To view the Taxprep for Trust Troubleshooting Memos, consult the Knowledge Base.