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Hot topics - Week of December 22, 2024
Wolters Kluwer Canada wishes you Happy Holidays!
Customer Service and Support Centre - Modified Business Hours for the 2024 Holiday Season (ET) Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate web site. New! Support Platform Help Centre
This help centre offers quick tips on registering for the support platform, and centralizes all the articles and videos you need to get the best out of the web ticketing system. Having trouble registering or logging on to the platform? This help centre contains a live chat that will allow you to chat with a real agent to resolve these technical issues. Access the Support Platform Help Centre if you have registration or login issue with the Support Platform and take advantage of this powerful system! This week most consulted articles from our Knowledge Base
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Date: 2023-Dec.-20
Cantax T1Plus
System Requirements
To correctly execute the latest version of Cantax T1, your computer system must have the following:
System Requirements
To correctly execute the latest version of Cantax T1, your computer system must have the following:
Processor
Dual Core processor (Quad Core processor is recommended)
Supported operating systems
- Windows 10 (32-bit and 64-bit) except for Education and Home Editions*
- Windows 11 (64-bit) except for Education and Home Editions*
- Windows Server 2016
- Windows Server 2019
- Windows Server 2022
* For more information on the different Windows Editions, and their respective
minimum requirements, consult the Microsoft Web site:
Note: RAM requirements are highly dependent on the operating system used. Please refer to the documentation provided with your
operating system for minimum and recommended RAM requirements.
Important: We are strongly recommending that all customers enable the enhanced security measures available in
Windows 10 or higher operating system, including SMB 3.0 encryption for data in transit. Since the configuration of SMB 3.0 is explicit,
please consult this Microsoft article to proceed with its configuration.Microsoft .Net Framework
Microsoft .Net Framework v.4.8.0 or higher is required.
Network File Systems
- NTFS
- FAT32
- exFAT
PDF Printer
Cantax is compatible with the Amyuni PDF Document Converter 6.5.
Internet Connection
- An Internet connection is required to use electronic services available with Cantax.
- The TLS 1.2 protocol must be enabled in the Microsoft Edge browser settings.
Browser configuration required to use the Download CRA Tax Data service
If you can access the CRA’s Represent a Client service with your Web browser, your configuration should normally allow you to use the
Download CRA Tax Data functionality.
The recommended configuration for Microsoft Edge is as follows:
- the defined Internet security level is the default level;
- the TLS 1.2 protocol is used;
- the cookies are enabled; and
- the JavaScript function is enabled.
If the above is not complied with, you might be unable to access the CRA log in services.
The CRA Represent a Client service uses persistent cookies. These persistent cookies will not log nominative data.