|
Hot topics - Week of March 9, 2025
Release of Taxprep for Trusts 2025 v.2.0
This version will allow you to EFILE all types of returns, with the exception of returns that include capital gains or losses, as we are still awaiting certification from the CRA. All types of returns can be paper filed with this version, without any exclusions. It will also include the ability for trusts to electronically transmit Form T1135, Foreign Income Verification Statement. Download the version. End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter. Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Watch videos to find out everything you need to know about the support platform: Having trouble connecting to the support platform?
The Support Platform Help Centre contains a live chat that will allow you to chat with a real agent to resolve these technical issues. It also centralizes all the articles and videos you need to get the best out of the web ticketing system. Important note: The live chat staff will ONLY be able to assist you with login issues – any other request will need to be submitted via a support case, once the login issue has been resolved. This week most consulted articles from our Knowledge Base
|
Date: 2023-Dec.-18
Personal Taxprep
Release of Version 1.0 of Personal Taxprep 2023
We are pleased to announce the release of version 1.0 of Personal Taxprep 2023, which is now available for download. Please note that we no longer ship CD-ROMs. Personal Taxprep is now only available for download.
IMPORTANT: Due to the late arrival of several CRA and Revenu Québec forms, the forms contained in this version have not been approved by the tax authorities. Therefore, do not submit any tax returns that have been prepared with this version to the CRA and Revenu Québec. The electronic transmission of the returns is not available in this version.
Note that, as in previous years, you can still start preparing your tax returns with version 1.0. However, upon printing, the forms will have the Do Not Submit watermark.
For more information with regards to these changes, consult the Release Notes.
New: Introducing Wolters Kluwer Support Platform
As part of our commitment to service, Wolters Kluwer is pleased to announce the launch of our new Support Platform.
Register to our Support Platform to submit, modify and track all your support requests in a single location. A chat feature powered by our virtual assistant is also included, with access to over 40,000 articles from our knowledge base to ensure your inquiries are addressed promptly. Note that as of December 1, 2023, email support service will be discontinued and replaced by support tickets created from the new platform.
If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?
Register now to our Support Platform and take advantage of all the benefits it has to offer!
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Training
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.
Release of Version 1.0 of Personal Taxprep 2023
We are pleased to announce the release of version 1.0 of Personal Taxprep 2023, which is now available for download. Please note that we no longer ship CD-ROMs. Personal Taxprep is now only available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please register to our Support Platform and submit a support ticket or log on to "My Account" on the Wolters Kluwer Web site.
|
IMPORTANT: Due to the late arrival of several CRA and Revenu Québec forms, the forms contained in this version have not been approved by the tax authorities. Therefore, do not submit any tax returns that have been prepared with this version to the CRA and Revenu Québec. The electronic transmission of the returns is not available in this version.
Note that, as in previous years, you can still start preparing your tax returns with version 1.0. However, upon printing, the forms will have the Do Not Submit watermark.
Here is a brief summary of the main changes:
- FHSA – New T4FHSA slip, RL-32 slip and Schedule 15
- Schedule 3 – Addition of a section for residential and rental property flipping
- Schedule 6 – Addition of a section for the Advanced Canada workers benefit
- New Schedule 12 – Multigenerational Home Renovation Tax Credit
For more information with regards to these changes, consult the Release Notes.
New: Introducing Wolters Kluwer Support Platform
As part of our commitment to service, Wolters Kluwer is pleased to announce the launch of our new Support Platform.
Register to our Support Platform to submit, modify and track all your support requests in a single location. A chat feature powered by our virtual assistant is also included, with access to over 40,000 articles from our knowledge base to ensure your inquiries are addressed promptly. Note that as of December 1, 2023, email support service will be discontinued and replaced by support tickets created from the new platform.
If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?
Register now to our Support Platform and take advantage of all the benefits it has to offer!
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Training
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.