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Hot topics - Week of November 17, 2024
Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation! New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform). Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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Date: 2023-Dec.-4
Corporate Taxprep
Corporate Taxprep 2023 v.2.0 Launch
We are pleased to announce the release of Corporate Taxprep 2023 v.2.0. Please note that starting with this version, we no longer ship CD-ROMs. Corporate Taxprep is now only available for download.
This version can be used to prepare corporate tax returns for taxation years beginning on or after January 1, 2021, and ending on or before May 31, 2024.
What's new in this version
The following is a brief summary of the changes included in Corporate Taxprep 2023 v.2.0.
To learn more about Corporate Taxprep and the new features, consult the program's Help as well as the Release Notes and QuickStart Guide available in the Professional Centre (accessible by clicking the Menu button).
New: Introducing Wolters Kluwer Support Platform
As part of our commitment to service, Wolters Kluwer is pleased to announce the launch of our new Support Platform.
Register to our Support Platform to submit, modify and track all your support requests in a single location. A chat feature powered by our virtual assistant is also included, with access to over 40,000 articles from our knowledge base to ensure your inquiries are addressed promptly. Note that as of December 1, 2023, email support service will be discontinued and replaced by support tickets created from the new platform.
If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?
Register now to our Support Platform and take advantage of all the benefits it has to offer!
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
Corporate Taxprep requires an activation key to install the program and related optional modules (Specialized Information, Corporation Internet Filing or Network). If you choose to use them, simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Live webinar – Corporate tax update for Taxprep T2 users – December 5, 2023
Don't miss this three-hour live webinar. We'll cover the key changes to corporate tax and prescribed forms as well as changes to the Corporate Taxprep 2023 v.2.0 program.
Click here to register for this event.
Training
To consult the different training options available regarding Corporate Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.
Corporate Taxprep 2023 v.2.0 Launch
We are pleased to announce the release of Corporate Taxprep 2023 v.2.0. Please note that starting with this version, we no longer ship CD-ROMs. Corporate Taxprep is now only available for download.
This version can be used to prepare corporate tax returns for taxation years beginning on or after January 1, 2021, and ending on or before May 31, 2024.
| IMPORTANT! The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please register to our Support Platform and submit a support ticket or log on to "My Account" on the Wolters Kluwer Web site.
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What's new in this version
The following is a brief summary of the changes included in Corporate Taxprep 2023 v.2.0.
- Additional letters added
Five new additional letters have been added, now giving you access to a total of 10 customizable letters.
- New Form CO-737.18.17, Deduction for Income from a Large Investment Project (Jump Code: 7371817)
This new multiple copy form is intended for any corporation that, for a taxation year, can claim a tax holiday on income from eligible activities relating to one or more large investment projects that it or a partnership of which it is a member is carrying out.
- Schedule 89 (Jump Code: 89) and Schedule T2054 (Jump Code: 2054)
A number of improvements have been made to these schedules to help you complete them and comply with CRA requirements.
To learn more about Corporate Taxprep and the new features, consult the program's Help as well as the Release Notes and QuickStart Guide available in the Professional Centre (accessible by clicking the Menu button).
New: Introducing Wolters Kluwer Support Platform
As part of our commitment to service, Wolters Kluwer is pleased to announce the launch of our new Support Platform.
Register to our Support Platform to submit, modify and track all your support requests in a single location. A chat feature powered by our virtual assistant is also included, with access to over 40,000 articles from our knowledge base to ensure your inquiries are addressed promptly. Note that as of December 1, 2023, email support service will be discontinued and replaced by support tickets created from the new platform.
If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?
Register now to our Support Platform and take advantage of all the benefits it has to offer!
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
Corporate Taxprep requires an activation key to install the program and related optional modules (Specialized Information, Corporation Internet Filing or Network). If you choose to use them, simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Live webinar – Corporate tax update for Taxprep T2 users – December 5, 2023
Don't miss this three-hour live webinar. We'll cover the key changes to corporate tax and prescribed forms as well as changes to the Corporate Taxprep 2023 v.2.0 program.
Click here to register for this event.
Training
To consult the different training options available regarding Corporate Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.