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Hot topics - Week of December 15, 2024
Wolters Kluwer Canada wishes you Happy Holidays!
Customer Service and Support Centre - Modified Business Hours for the 2024 Holiday Season (ET) Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate web site. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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Date: 2023-May-25
Cantax T2/T2Plus
Cantax T2 23.1.3xx.100 Release!
We are pleased to announce that our Cantax T2 versions are now available for download.
This release of Cantax T2 and T2Plus can be used to prepare corporate income tax returns for taxation years that began on or after January 1, 2021, and will end on or before October 31, 2023.
The optical disks will be shipped the week of May 28, 2023.
Here is a summary of the changes included in Cantax T2 23.1.3xx.100.
For the latest information about this release, please refer to the Release Notes available from the Welcome box in the Cantax T2 program. This document is also on our Web site.
Activation Key
Cantax T2 requires an activation key to install the software, which includes various modules. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Our Support Centres are Going Digital: Emails are Now Our First Priority
As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre by including your account number and the name of your product in the subject line as well as detailed information in your email (form/line/diagnostic number, print screens, etc.) to get accelerated service!
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Cantax T2 Update – Spring 2023, Live Webinar June 1, 2023
Staying current on tax, form, software and e-service changes is critical to the success of a tax practice. This T2 tax update, designed specifically for Cantax T2 users, will provide you with all the essential information you need in this comprehensive virtual seminar. Click here to register for this event. Please note that the webinar will be recorded for those who cannot attend.
Training
To consult the different training options available regarding Cantax T2 (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
Videos Available on our Web Site!
To learn more about Cantax or to become familiar with the new features, consult the videos available at https://support.wolterskluwer.ca/!
Cantax T2 23.1.3xx.100 Release!
We are pleased to announce that our Cantax T2 versions are now available for download.
This release of Cantax T2 and T2Plus can be used to prepare corporate income tax returns for taxation years that began on or after January 1, 2021, and will end on or before October 31, 2023.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the Wolters Kluwer Web site.
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The optical disks will be shipped the week of May 28, 2023.
Here is a summary of the changes included in Cantax T2 23.1.3xx.100.
- Electronic transmission for Schedule 89 (S89)
The electronic transmission of Schedule 89 has been added. This transmission is carried out separately from the T2 return electronic transmission. You will need an EFILE number to do this transmission.
- New Form T2183 (T2183#01)
Form T2183 has been added to authorize a person to electronically file special elections in the name of the filing corporation.
For the latest information about this release, please refer to the Release Notes available from the Welcome box in the Cantax T2 program. This document is also on our Web site.
Activation Key
Cantax T2 requires an activation key to install the software, which includes various modules. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Our Support Centres are Going Digital: Emails are Now Our First Priority
As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre by including your account number and the name of your product in the subject line as well as detailed information in your email (form/line/diagnostic number, print screens, etc.) to get accelerated service!
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Cantax T2 Update – Spring 2023, Live Webinar June 1, 2023
Staying current on tax, form, software and e-service changes is critical to the success of a tax practice. This T2 tax update, designed specifically for Cantax T2 users, will provide you with all the essential information you need in this comprehensive virtual seminar. Click here to register for this event. Please note that the webinar will be recorded for those who cannot attend.
Training
To consult the different training options available regarding Cantax T2 (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
Videos Available on our Web Site!
To learn more about Cantax or to become familiar with the new features, consult the videos available at https://support.wolterskluwer.ca/!