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Hot topics - Week of May 13, 2024
CCH iFirm Taxprep T2: Server error 109 (Update: May 17, 2024)
Some CCH iFirm Taxprep T2 customers are receiving error message 109 when downloading T2 data through the Auto-fill my return (AFR) service. This error comes from the CRA's servers, and their IT team is actively working to resolve the issue. We will notify you via this banner as soon as the problem has been resolved. Scheduled Maintenance: Support Platform unavailable on May 19, 2024, from 3:00 a.m. to 6:00 a.m. ET
A schedule maintenance has been scheduled on Sunday, May 19, 2024, from 3:00 a.m. to 6:00 a.m. ET. During this window, our support platform site at support.cch.com/oss/canada and its services will be unavailable. Web tickets and live chats are given priority over calls
For a faster service, connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent. Consult this article for more details: How do I create a support case or initiate a live chat? Most consulted articles in the Knowledge Base (as of May 17, 2024)
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Date: 2022-Dec.-19
Personal Taxprep
Release of Version 1.0 of Personal Taxprep 2022
We are pleased to announce the release of version 1.0 of Personal Taxprep 2022, which is now available for download.
The CD-ROMs will be shipped starting the week of December 18, 2022.
IMPORTANT: Due to the late arrival of several CRA and Revenu Québec forms, the forms contained in this version have not been approved by the tax authorities. Therefore, do not submit any tax returns that have been prepared with this version to the CRA and Revenu Québec. The electronic transmission of the returns is not available in this version.
Note that, as in previous years, you can still start preparing your tax returns with version 1.0. However, upon printing, the forms will have the Do Not Submit watermark.
Here is a brief summary of the main changes:
For more information with regards to these changes, consult the Release Notes.
Our Support Centres are Going Digital: Emails are Now Our First Priority
This is the digital age. As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre to save time and get accelerated service!
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Training
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.
Release of Version 1.0 of Personal Taxprep 2022
We are pleased to announce the release of version 1.0 of Personal Taxprep 2022, which is now available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the Wolters Kluwer Web site.
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The CD-ROMs will be shipped starting the week of December 18, 2022.
IMPORTANT: Due to the late arrival of several CRA and Revenu Québec forms, the forms contained in this version have not been approved by the tax authorities. Therefore, do not submit any tax returns that have been prepared with this version to the CRA and Revenu Québec. The electronic transmission of the returns is not available in this version.
Note that, as in previous years, you can still start preparing your tax returns with version 1.0. However, upon printing, the forms will have the Do Not Submit watermark.
Here is a brief summary of the main changes:
- T1B, Request to Deduct Federal COVID-19 Benefits Repayment in a Prior Year
It is possible for individuals to claim a deduction for repayments made before January 1, 2023, of certain COVID-19 benefit amounts on their tax return for the year in which they received the benefit rather than on the return for the year in which they repaid the benefit.
- T1, Income Tax and Benefit Return
A section named Climate action incentive payment has been added on page 2 of the T1 return for the provinces of Alberta, Manitoba, Ontario and Saskatchewan following the removal of Schedule 14.
- Immediate expensing measure
The addition of this measure has begun in this version of the program and will be finalized in the next version, which is scheduled for February 2023. Note that the forms related to business, fishing, agriculture and real estate rental income are under review in version 1.0.
For more information with regards to these changes, consult the Release Notes.
Our Support Centres are Going Digital: Emails are Now Our First Priority
This is the digital age. As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre to save time and get accelerated service!
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Training
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.