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Hot topics - Week of April 15, 2024
Support Centre open every Saturday until April 27
The Support Centre will be open every Saturday from 10:00 a.m. to 5:00 p.m., ET, until April 27 to handle requests submitted by web tickets and live chats. Connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent.
Release dates calendar
Please consult our product calendar for release dates of all our software.
NOTES:
  • The release of Personal Taxprep 2023 v.4.0, which was scheduled for April 9, 2024, has been postponed to June 11, 2024, and will replace version 5.0 of the program.
  • The release of AliForm 2024 v.2.0 has been cancelled. For more information on this cancellation, please contact Customer Service by creating a support ticket or by calling at 1-800-268-4522.
Most Consulted Articles in the Knowledge Base (as of April 15, 2024)
  1. CRA EFILE ERROR 110-B: T1 return is rejected with error code 110-B for newcomers
  2. How to clear cache in Taxprep, Cantax and AliForm?
  3. How do I download Cantax?
  4. How do I modify a letter, label or invoice template?
  5. The Cantax program does not open and goes not responding when opened for the first time.
  6. How to add a licence or security role in CCH iFirm
  7. 401 error when downloading tax data (TaxprepConnect) in Québec
  8. How do I import data into a Taxprep tax return?
  9. How do I reset the password for the CCH iFirm Admin profile?
  10. How do I get an EFILE number and a password?
  11. When do I file the designation of a principal residence (Form T2091)?
  12. How do I update a network installation of Taxprep?
  13. Multi-factor authentication (MFA) – I am unable to see the MFA “E-mail to” option after I reset my password
  14. How do I disable CCH iFirm Tracking in Taxprep desktop?

Products Support

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CCH iFirm
CCH iFirm CCH iFirm Taxprep T1 CCH iFirm Taxprep T2 CCH iFirm Taxprep T3 CCH iFirm Taxprep Forms
Taxprep Cantax
Cantax T1Plus Cantax T2/T2Plus Cantax FormMaster
AliForm CCH Accountants' Suite
Date: 2022-Dec.-15
Cantax T1Plus
System Requirements

To correctly execute the latest version of Cantax T1, your computer system must have the following:

Processor

Dual Core processor (Quad Core processor is recommended)

Supported operating systems
  • Windows 10 (32-bit and 64-bit) except for Education and Home Editions*
  • Windows 11 (64-bit) except for Education and Home Editions*
  • Windows Server 2012 R2
    (As of October 2023, our programs will no longer support this OS.)
  • Windows Server 2016
  • Windows Server 2019
* For more information on the different Windows Editions, and their respective minimum requirements, consult the Microsoft Web site:
Note: RAM requirements are highly dependent on the operating system used. Please refer to the documentation provided with your operating system for minimum and recommended RAM requirements.
Important: We are strongly recommending that all customers enable the enhanced security measures available in Windows 10 or higher operating system, including SMB 3.0 encryption for data in transit. Since the configuration of SMB 3.0 is explicit, please consult this Microsoft article to proceed with its configuration.
Microsoft .Net Framework

Microsoft .Net Framework v.4.8.0 or higher is required.

Network File Systems
  • NTFS
  • FAT32
  • exFAT
PDF Printer

Cantax is compatible with the Amyuni PDF Document Converter 6.5.

Internet Connection
  • An Internet connection is required to use electronic services available with Cantax.
  • The TLS 1.2 protocol must be enabled in the Microsoft Edge browser settings.
Browser configuration required to use the Download CRA Tax Data service

If you can access the CRA’s Represent a Client service with your Web browser, your configuration should normally allow you to use the Download CRA Tax Data functionality.

The recommended configuration for Microsoft Edge is as follows:

  • the defined Internet security level is the default level;
  • the TLS 1.2 protocol is used;
  • the cookies are enabled; and
  • the JavaScript function is enabled.

If the above is not complied with, you might be unable to access the CRA log in services.
The CRA Represent a Client service uses persistent cookies. These persistent cookies will not log nominative data.