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Hot topics - Week of July 22, 2024
Changes to Cantax and AnswerConnect support services
Beginning July 22, Cantax and CCH AnswerConnect customers should submit their support cases exclusively through our web ticketing system for a faster service! Register with our Support Platform to easily submit, modify, and track all your tickets from a single online location. For more details about the web ticketing system and best practices, watch the following “How to” videos: New telephone schedule for our teams
Please note the new telephone schedule for Customer Service and Technical and Tax Support: Monday to Thursday 8:30 a.m. to 6 p.m. (ET) Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are now only supported by web tickets, which can be submitted via the Support Platform 24/7, as well as by live chats, which are handled from Monday through Friday between 8:30 a.m. and 6:00 p.m. ET. Most consulted articles in the Knowledge Base (July 26, 2024)
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Date: 2022-Dec.-15
Cantax T1Plus
System Requirements
To correctly execute the latest version of Cantax T1, your computer system must have the following:
System Requirements
To correctly execute the latest version of Cantax T1, your computer system must have the following:
Processor
Dual Core processor (Quad Core processor is recommended)
Supported operating systems
- Windows 10 (32-bit and 64-bit) except for Education and Home Editions*
- Windows 11 (64-bit) except for Education and Home Editions*
-
Windows Server 2012 R2
(As of October 2023, our programs will no longer support this OS.) - Windows Server 2016
- Windows Server 2019
* For more information on the different Windows Editions, and their respective
minimum requirements, consult the Microsoft Web site:
Note: RAM requirements are highly dependent on the operating system used. Please refer to the documentation provided with your
operating system for minimum and recommended RAM requirements.
Important: We are strongly recommending that all customers enable the enhanced security measures available in
Windows 10 or higher operating system, including SMB 3.0 encryption for data in transit. Since the configuration of SMB 3.0 is explicit,
please consult this Microsoft article to proceed with its configuration.Microsoft .Net Framework
Microsoft .Net Framework v.4.8.0 or higher is required.
Network File Systems
- NTFS
- FAT32
- exFAT
PDF Printer
Cantax is compatible with the Amyuni PDF Document Converter 6.5.
Internet Connection
- An Internet connection is required to use electronic services available with Cantax.
- The TLS 1.2 protocol must be enabled in the Microsoft Edge browser settings.
Browser configuration required to use the Download CRA Tax Data service
If you can access the CRA’s Represent a Client service with your Web browser, your configuration should normally allow you to use the
Download CRA Tax Data functionality.
The recommended configuration for Microsoft Edge is as follows:
- the defined Internet security level is the default level;
- the TLS 1.2 protocol is used;
- the cookies are enabled; and
- the JavaScript function is enabled.
If the above is not complied with, you might be unable to access the CRA log in services.
The CRA Represent a Client service uses persistent cookies. These persistent cookies will not log nominative data.