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Hot topics - Week of May 13, 2024
CCH iFirm Taxprep T2: Server error 109 (Update: May 16, 2024)
Some CCH iFirm Taxprep T2 customers are receiving error message 109 when downloading T2 data through the Auto-fill my return (AFR) service. This error comes from the CRA's servers, and their IT team is actively working to resolve the issue. We will notify you via this banner as soon as the problem has been resolved. Scheduled Maintenance: Support Platform unavailable on May 19, 2024, from 3:00 a.m. to 6:00 a.m. ET
A schedule maintenance has been scheduled on Sunday, May 19, 2024, from 3:00 a.m. to 6:00 a.m. ET. During this window, our support platform site at support.cch.com/oss/canada and its services will be unavailable. Web tickets and live chats are given priority over calls
For a faster service, connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent. Consult this article for more details: How do I create a support case or initiate a live chat? Most consulted articles in the Knowledge Base (as of May 16, 2024)
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Date: 2022-June-22
Taxprep for Trusts
Release of Taxprep for Trusts 2022 v.3.1
We are pleased to announce the release of Taxprep for Trusts 2022 v.3.1.
This program can now be downloaded from our Web site.
CD-ROM's for version 2022 3.1 will be shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
Revenu Québec Web site: Internet Explorer was blocked when uploading XML files
Since June 15, Revenu Québec has been blocking the uploading of XML files using Internet Explorer (IE). As Taxprep for Trusts was trying to open this browser for the uploading, an error message was displayed on the screen. Version 3.1 of Taxprep for Trusts 2022 addresses this situation.
For more details on this situation, please see this Knowledge Base article.
To learn more about Taxprep for Trusts and the new features, consult the program's Help as well as the Release Notes and QuickStart Guide available in the Professional Centre (accessible by clicking the Menu button).
Activation Key
An activation key is required to install Taxprep for Trusts. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Taxprep for Trusts 2022, the activation key will not be required.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.
Release of Taxprep for Trusts 2022 v.3.1
We are pleased to announce the release of Taxprep for Trusts 2022 v.3.1.
This program can now be downloaded from our Web site.
| IMPORTANT! The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the https://www.wolterskluwer.ca Web site.
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CD-ROM's for version 2022 3.1 will be shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
Revenu Québec Web site: Internet Explorer was blocked when uploading XML files
Since June 15, Revenu Québec has been blocking the uploading of XML files using Internet Explorer (IE). As Taxprep for Trusts was trying to open this browser for the uploading, an error message was displayed on the screen. Version 3.1 of Taxprep for Trusts 2022 addresses this situation.
For more details on this situation, please see this Knowledge Base article.
To learn more about Taxprep for Trusts and the new features, consult the program's Help as well as the Release Notes and QuickStart Guide available in the Professional Centre (accessible by clicking the Menu button).
Activation Key
An activation key is required to install Taxprep for Trusts. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Taxprep for Trusts 2022, the activation key will not be required.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.