New telephone schedule for our teams

Monday to Wednesday
8:30 a.m. to 6 p.m. (ET)

Register with our Support Platform to contact us by creating a web ticket. Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, between 8:30 a.m. and 6:00 p.m. ET.
Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are now only supported by web tickets.

Login credentials for In-Depth program
If you have not received your login credentials for access to the In-Depth tax program, please see article I have not received credentials to access the In-Depth tax program in CCH AnswerConnect

This week most consulted articles from our Knowledge Base

1. How to enter capital gain with the new inclusion rate of 66.66% in T1, T2 and T3?
2. How do I register to the ''support.cch.com/oss/canada'' Support Platform?
3. How do I create a support case or initiate a live chat on the ''support.cch.com/oss/canada'' Support Platform?
4. How to add a licence or security role in CCH iFirm
5. How do I reset my password on the ''support.cch.com/oss/canada'' Support Platform?
6. How do I update my support case on the ''support.cch.com/oss/canada'' Support Platform?
7. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
8. How do I import Taxprep or Cantax files into CCH iFirm Taxprep?