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Hot topics - Week of May 13, 2024
Scheduled Maintenance: Support Platform unavailable on May 19, 2024, from 3:00 a.m. to 6:00 a.m. ET
A schedule maintenance has been scheduled on Sunday, May 19, 2024, from 3:00 a.m. to 6:00 a.m. ET. During this window, our support platform site at support.cch.com/oss/canada and its services will be unavailable. Web tickets and live chats are given priority over calls
For a faster service, connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent. Most consulted articles in the Knowledge Base (as of May 14, 2024)
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Date: 2022-June-20
Taxprep Forms
Release of Taxprep Forms 2021 v.4.1
We are pleased to announce the release of Taxprep Forms 2021 v.4.1 which is now available for download.
Please consult the table below to find out how to get version 4.1.
CD-ROM's for version 2021 4.1 will be shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
Revenu Québec Web site: Internet Explorer was blocked when uploading XML files
Since June 15, Revenu Québec has been blocking the uploading of XML files using Internet Explorer (IE). As Taxprep Forms was trying to open this browser for the uploading, an error message was displayed on the screen. Version 4.1 of Taxprep Forms 2021 addresses this situation.
For more details on this situation, please see this Knowledge Base article.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
An activation key is required to install Taxprep Forms. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Taxprep Forms 2021, the activation key will not be required.
Training
To familiarize yourself with Taxprep functionalities, consult the different videos available in the Taxprep Forms Help Centre.
Release of Taxprep Forms 2021 v.4.1
We are pleased to announce the release of Taxprep Forms 2021 v.4.1 which is now available for download.
Please consult the table below to find out how to get version 4.1.
| Version | CD-ROMs | Download from the Web site |
| Gold | X | |
| Silver | X | |
| Bronze | X |
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the https://www.wolterskluwer.ca Web site.
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CD-ROM's for version 2021 4.1 will be shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
Revenu Québec Web site: Internet Explorer was blocked when uploading XML files
Since June 15, Revenu Québec has been blocking the uploading of XML files using Internet Explorer (IE). As Taxprep Forms was trying to open this browser for the uploading, an error message was displayed on the screen. Version 4.1 of Taxprep Forms 2021 addresses this situation.
For more details on this situation, please see this Knowledge Base article.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
An activation key is required to install Taxprep Forms. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Taxprep Forms 2021, the activation key will not be required.
Training
To familiarize yourself with Taxprep functionalities, consult the different videos available in the Taxprep Forms Help Centre.